Unable to paste text into existing text fields (suddenly as of today)


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I am currently unable to paste text into any text objects in Miro from any text source. 

  • I’ve tried clearing formatting in Notepad/Sublime and then pasting back in, still no joy. 
  • I’ve tried clearing my browser cache.
  • I’ve tried rebooting Chrome
  • I’ve tried rebooting my computer (Macbook Pro).
  • I can paste text into newly created text objects only.
  • I can paste a URL into a link of highlighted existing text.
  • I can paste that text into any other place or app on my computer. 

Robert Johnson 5 months ago

The issue may be caused by the Grammarly extension for the Chrome browser.

Please see this related post: https://community.miro.com/ask-the-community-45/cut-and-paste-not-working-urgent-advice-sought-4532

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10 replies

Userlevel 7
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@Isaac Epp - Great breakdown! Have you tried from a the MacOS Miro desktop app?

Userlevel 7
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@Isaac Epp - I’m already thinking that--if you haven’t already--this would be worth reporting to Miro support (even include a link to this post).

Support form is here: https://help.miro.com/hc/en-us/requests/new?referer=hc_bug

Source: How to Contact Miro Support

Or, if you’re on a paid plan, you can get to it from:

learning center → Get help → support:

 

Userlevel 7
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@Isaac Epp - As a workaround, you could quickly using the switch type feature to change the text object to a shape and then back to a text object - this should migrate it to the updated text format:

 

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Thx for the thoughtful responses. I’ll write up a support ticket in the morning :) 

Userlevel 7
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@Isaac Epp - You’re welcome!

From the other post:

I just had the same issue, 1 day ago, like you, using the browser version on Windows. 

I’m using the Grammarly plugin for all my browsers. I had to disable it to be able to copy/paste again in Miro. 

Check on your active plugins. It looks like a regression, either on Miro’s or Grammarly’s side. 

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Interestingly, it works in Incognito mode :\ 

Userlevel 7
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Ahhh... so perhaps an extension is causing it?

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Wow, how do you log a bug… the link spaghetti doesn’t seem to resolve anywhere. 

Userlevel 7
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@Isaac Epp - Support form is here: https://help.miro.com/hc/en-us/requests/new?referer=hc_bug

Userlevel 7
Badge +16

The issue may be caused by the Grammarly extension for the Chrome browser.

Please see this related post: https://community.miro.com/ask-the-community-45/cut-and-paste-not-working-urgent-advice-sought-4532