Note section is not accepting to paste text

G
Userlevel 2

Hii guys! Since yesterday, the note section is not accepting to paste text.

I use a windows computer and a desktop app, but it’s not working in the miro web either.

Is it happening to anyone else? Or someone knows how to solve it?

10 replies

Nick_Miro
Rank
Userlevel 4
Badge

Hi @giovana peruchi,

Thanks for sharing!

We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Technical Support Team!

G
Userlevel 2

Thank you so much @Nikita Granin.
My coworkers and I use a lot this section in miro and we’re having a hard time without the paste functionality.

Hope to hear from the technical support team soon!

Kiron Bondale
Userlevel 7
Badge +6

@giovana peruchi and @Nikita Granin -

I just reproduced the same issue with my Windows 10 laptop using Miro via Google Chrome. This did used to work fine before so it must be a regression.

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
G
Userlevel 2

@Kiron Bondale, as soon as they answer me, I will let you know the solution for this

T

Any updates on this situation would be appreciated.  My issue is that for only one of my custom templates this is happening and not all of them.  I use to be able to cut and paste into it but now I can’t. 

I

I’m having a similar, but more far reaching problem, both in the Miro App (0.6.3) and using Chrome (Version 94.0.4606.81 (Official Build) (x86_64)) and Safari (Version 14.1.2 (16611.3.10.1.6)).

(On a macbook pro 2019, OS11.6)

Details:

As of last Wednesday (6 October) I cannot copy text from or paste text into most Miro features, including Notes, Sticky notes, text boxes, etc. This is only happening in my Free account.  The paid account I use for work seems to be behaving just fine using all of the above hardware and software.

 

G

Hi @giovana peruchi,

Thanks for sharing!

We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Technical Support Team!

This is a far reaching problem and almost renders the Notes section and Miro unusable…

Is it possible to get a link to the ticket so we can follow the resolution?
 

 

G
Userlevel 2

Hey guys, how are you doing?

 

Good news!!
I received the follow up from the tec support team and they solved it!
I just test it here in some boards that were showing this issue and it’s gone.

Hope that it’s solved in your boards you, too

R

How was this solved? I have the same problem on a Mac - in both the app (updated to 0.7.0) and in the browser. Making Miro pretty unusable at the moment

G
Userlevel 2

Hii @rgcarr, it was solved not long after I published the issue here. It was a bug that they had to fix.
I suggest for you to create your own topic, so they can analyse the need to create a support ticket.

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