Miro Board frozen on black screen

  • 11 November 2021
  • 21 replies
  • 405 views
E
Userlevel 2

Hi All, 

I have been through the previous posts on this fault, black screen, and tried the solutions but no joy. 

 - restarted laptop

 - tried another device (mobile)

 - downloaded the Miro App 

 - I can’t copy and paste content to another board becuas I can’t see the content to copy it

The black screen is on both my laptop and phone. I have the paid version.

My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? 

Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. 

Thanks in advance, 

Ewan 

 

Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. 

My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

21 replies

S

Same here

S

We use Miro in my school, everyone is having the same issue

P

Same is happening here. Black screen on omy boards

B

Same for all of us. Curious how https://status.miro.com/ does not show any incident.

L
Userlevel 1

Same here, what can we do?
Only one board is affected

D

Same here

L

I can't even open it.

I knew it was just me.

D

anybody with enterprise subs having same trouble?

L
Userlevel 1

What I tried

  • reinstalling Miro
  • copying content from board to a new one
  • backup and restore board
  • duplicating board
  • restart pc
  • load board version

Before it turns black I can read the titles of my frames

 

A

 

I'm also having the same problem and I'm a corporate account

S

For me it turns black each time I reduce the page and open it again

A 
did you have kanban functionality on the board?
L
Userlevel 1

Yes the whole board had many kanban templates in use.

But now a second board turns black, but this time after loading all content

A

 

In miro there is a Kanban feature, I put it on my board yesterday, is that what is causing the problem?

L
Userlevel 1

I tried two empty boards with and without the Kanban template.
The Kanban template causes the issue.

A 
We found the error so the problem with the Kanban functionality is causing this instability
 

 

 

L
Userlevel 1


Thanks for reporting the issue – the team is aware of it and currently working on a fix that we'll be rolled out ASAP.

We apologize for the inconvenience and will update you once the issue is fully resolved!
 

 

L
Userlevel 1

It’s working again for me. Have a nice and productive day everyone!

E
Userlevel 2

I have Boards with no Kanban template and they still don’t work. 

J

For me it is loading again also

P

It is working to me again too.

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