I can’t open my board

  • 11 October 2021
  • 3 replies
  • 306 views

The board I made and I can’t access on. When I use PC version, it’s ok to open it; but when I use the app on Ipad, it keeps popping up a screen like the below picture. How can I fix it?

 


3 replies

Userlevel 7
Badge +12

@Irene Liz - I will assume that you are signed in to Miro using the same account profile/email on both platforms.

Have you tried resetting the Miro tablet app cache?

  1. How do I clear the Tablet app cache?
    - To clear the app cache on iPad, go to Settings > General > iPad Storage > find the app > Delete app. On an Android tablet, the setup depends on the OS version but you may do the following: Settings > Storage > Internal storage or Other apps > find the app > Clear cache.

Source: https://help.miro.com/hc/en-us/articles/360021113559

Thanks for this case. I also have the same situation!

I did as your instruction, and it worked. Thank you very much for your help

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