I’d like to share some context then I’ll dive into the meat of the question. I am a UX/Product designer that is currently leading a small volunteer team that is working through how we can improve the experience of working remotely for our company. One continual pain-point has been the lack of ability to quickly move from discussion, to drawing out the idea or concept being described. So we did some quick testing of different apps and some discovery work with different hardware solutions and decided we would like to see Miro + iPads tested with a larger group.
The feature set of a digital communication tool like Miro is new to us, really to the company at large. The UX team has done some dabbling in testing tools like this, but nothing ever stuck. So to frame the type of experimentation we are hoping for well, think of it like a discovery phase. We are hoping to learn what is out there, what applies, what doesn’t apply, who uses it and how does it impact how they communicate/ their work.
We have 3 test groups that are set up to use the tool, all with different needs. Our UX team, one of our Dev teams (which has the most diverse group) and a team of our customer support managers.
Even with the excitement from different members of this group we have run into a few things I could use your help understanding how do do well.
- Few are investing time to explore the tool or put it into use in day to day work because of the perceived cost of it failing or the additional cost it takes to learn the tool in order to use it well.
- Miro tends to lend itself well to collaborative workshops, but those are also the highest cost meetings to run (think salaries per hour of people involved) and usually contain a diverse group of people far outside our smaller test group. Because of this few want to test Miro while doing this type of activity.
- It’s hard to fully recognize (or in my case measure) how Miro can help every day work until you experience the impact it has had on work that is valuable to you.
So this leads me to the questions all of you can help with.
- How did you get colleagues engaged in using Miro?
- How did you discover/ measure the impact the tool has had on your communication?
- How did you overcome the cost of your colleagues learning the Miro tool set?
- How did you facilitate the use of Miro to communicate becoming a habit much like the habit of picking up a pen at the whiteboard?
- (A bit unrelated but very helpful) What has been the most valuable function of Miro in changing communication at your organization?
Thank you all in advance for your help! I’m hitting a mental wall when it comes to how to facilitate the discovery of this tool without it feeling like I’m asking my test participants to spend a lot of time in meetings that don’t produce value for them, so any examples, or suggestions you have are greatly appreciated!