Question

Sticky note "greyed out" / becomes inactive

  • 30 June 2020
  • 3 replies
  • 125 views

Hi

My team are all working remotely due to Covid and Miro has been so useful. However, a couple of people have encountered the same problem - they add a sticky note to the board we’re working on but it later becomes “greyed out” and inactive. Then no-one, including the author can edit it or even select it  - has anyone come across this? Any solutions? I don’t want our board to become a graveyard of dead stickies….    

 

Thanks 

Joanne


3 replies

Userlevel 7

@Joanne Stevens -

I’ve never seen this behavior before - the greyed out behavior is normal if someone else is updating a shape but as soon as they stop updating it (e.g. click away), it should return to normal.

How are those folks accessing Miro - is it through a browser or desktop app? Have they confirmed their browser version is supported?

Kiron

HI Kiron 

They are all accessing Miro through a browser I think and it has only happened on one or two occasions, the rest of the times their sticky notes are fine…. 

Joanne 

Userlevel 7

@Joanne Stevens -

Sounds like it might be a “solar flare” (:joy: ) issue - if it becomes reproducible predictably, I’d suggest opening a Miro support request here: Submit a request – Miro Support & Help Center

Kiron

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