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Minimum team number on the Team Plan?

  • 11 May 2020
  • 3 replies
  • 2237 views

Hello,

I have two users on my account and want to upgrade to a Team account, which should be $20 monthly. When asked how many team members, the minimum number I am able to choose from the dropdown menu is 5 - which is then charging me $50 a month!

Help!

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Best answer by Isman Tanuri 11 May 2020, 14:48

My bad, Mike! I reviewed, perhaps Team plan does require a minimum 5 pax. Perhaps your next best option would be the Consultant plan.

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3 replies

Userlevel 5

Hi @Mike Vessey , it is very likely you have added other members to boards in your current account. You will need to remove them before you can upgrade to the level that you want.

I hope that helps!

Hi Isman,

Thanks for your reply. I don’t have any members on my boards yet. My issue is not being unable to upgrade, but that I cannot choose the correct number of users (2) from the dropdown menu presented to me - it will only let me choose 5+, and then charges accordingly...

Userlevel 5

My bad, Mike! I reviewed, perhaps Team plan does require a minimum 5 pax. Perhaps your next best option would be the Consultant plan.

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