Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,717 Topics
  • 22,645 Replies

6717 Topics

Chris Münch
Chris MünchBeginner
posted in Ask The Community

[INCIDENT] Miro Degraded

Hey there,Miro is currently running (loading) very slow for me, in both desktop app (Mac) and Browser (Chrome for Mac). It’s actually not usable currently.Any reported issues / infos on that?Thank you!

10
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4 months ago
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EFG JamboardsBeginner
posted in Ask The Community

Guest access to board without creating an account?

HelloWe have recently purchased a Starter license for our business, we regularly run virtual webinars with participants outside of our organisation and I wondered if there is a way guests can access and edit/contribute to boards we provide a link for without having to sign-up for a Miro account?If so, would we need an upgraded license to be able to do this?ThanksCourtney 

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Robert Johnson
1 hour ago
M
Mike BettsNew Here
posted in Ask The Community

Cut and paste from Word is now an image...

Until this morning, cutting and pasting from Word would result in a text block on a Miro board.Now it’s pasting as an image.I have rebooted Miro, same problem.From other sources, eg web pages, it still pastes as text - only Word seems to have changed its behaviour as a source.Is this a known issue? Did something just change with Word?

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2 hours ago
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AL_HMHNew Here
asked in Ask The Community

Tool tip obscuring pen erase tool

Having an issue when using the pen tool on the iPad app. When I tap on Pen, the keyboard shortcut for the pen tool comes up and obscures the Erase tool. I would like to either be able to dock the pen tool so the tips aren’t in the way, or to turn them off, neither of which seem to be available today. Or is there another way? Can you kindly help? Thank you.

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2 hours ago
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Adina LudwigNew Here
asked in Ask The Community

How should I cite Miro Software?

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

15
K
2 hours ago
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Jayson ShoneNew Here
posted in Ask The Community

Help! Data in my Miro Board disappeared!

Hello! While I was doing research on my Miro Board, I noticed that my previous research was deleted, all but my frames.What is the cause of this? And what can I do to retrieve the research that I lost?I invested 1 ½ hr of time and would like to know if anyone else has experienced this before?

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20 hours ago
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James HobbisNew Here
posted in Ask The Community

Filter on status

There is a neat status flag that can be applied to cards: Is there some way of filtering or searching on status? The obvious stuff doesn’t help:  

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21 hours ago
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Carlos BronzeNew Here
asked in Ask The Community

Where can i find/build this kind of arrow?

Hello Ive been looking all over on google, miroverse and templates for this kind of arrow. Anyone can help me where to find it? Maybe ive looked with the wrong terms… ive been trying for arrow and box arrow

0
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23 hours ago
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Barkley AndersonNew Here
posted in Ask The Community

How do we convert our inVision freehands into Miro boards?

Now that Miro has acquired inVision freehand, how do we convert our inVision freehand boards into Miro boards? Our company has far too many assets on inVision that can be manually converted so for our business to not be compromised significantly, we will need a conversion tool or method. Can someone at Miro please help us understand how to do this?

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Maria Pedone
Mironeer
1 day ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community

[KNOWN BUG] Talktrack board shortcut disabled until Talktrack app panel opened

I noted the following bevaviour today and have reported it to the support team.When I first open a board with an existing Talktrack recording app shortcut, it is disabled until I open the Talktrack app panel.If I refresh the board, it is disabled again. 

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Robert Johnson
1 day ago
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Alexander VinogradovBeginner
asked in Ask The Community

How to drop mp4 video to miro board?

I do a lot of screen capturing for art direction purposes and want to quickly drop my short 2-10 sec video to the board. My screencapture tool(ShareX) records in mp4 (can be any format) and automatically uploads it to dropbox. When I try to upload it to Miro from dropbox or just by link - it does not work. I have to reupload it to corporate youtube under my google account, make this video private, what until is is converted.. and only then try to embed it to Miro.. Is there a good straightforward way to drop videos to the board? I mean I can start dropbbing 800mb gifs but i’m sure Miro server wont like it. Please allow to embed vids from a link (not upload it but embed)

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1 day ago
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Alan FairhurstBeginner
asked in Ask The Community

Text box rendering challenges

Hi Miro Community.  Has anyone had an issue where a user is editing the text on a board & when they click outside the text box the text reverts to the unedited version... Click back into the box, and the edited version is there.Frustrating at best, and is driving some internal ‘incident’ traffic. Solution that worked for me was to close down the Miro app completely and then reload. 

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1 day ago
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Arash KashefianNew Here
asked in Ask The Community

JIRA Planner showing wrong information for a Kanban board

I have created a JIRA Planner board which seems to work well with a scrum boards I’ve tested but when I use a Kanban board, it shows totally wrong information (it shows features from a project that is not even on that board query).  Just wondering if there is a limitation regarding types of boards it supports? 

1
Paul Snedden
1 day ago
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Omer MesharNew Here
asked in Ask The Community

Jira cards integration problem

We are working with Jira cards, integrating Miro and Jira cloud, using the OAuth 2.0 integration.We have a problem that cards that were converted into jira issues, do not receive any updates from Jira.For example, if I convert a card to a Jira issue, and in Jira I assign the ticket, I will not see that the card is assigned, unless I open the card explicitly. The documentation says it should get updated up to 60 minutes after the change, but this doesn’t seem to work.We are using the Starter kit in Miro.

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1 day ago
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pramodNew Here
posted in Ask The Community

Has anyone had experience with ProDigit Digital Marketing Agency in Hyderabad?

Yes, I've worked with ProDigit Digital Marketing Agency in Hyderabad. They excel in web development, mobile app development, digital marketing, and branding & design. Their attention to detail and commitment to understanding client needs make them a top choice. Highly recommended for comprehensive digital solutions.

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1 day ago
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Adrienn SchlakkerNew Here
asked in Ask The Community

A3 printing

Hi Guys,No matter what size/type of frame I use under my board, after exporting it into pdf or image I can’t print it out in A3 size. The printer receives the input but no printing. Really annoying and time consuming issue and I unable to fix it. Thank you for any help.Adri 

0
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1 day ago
S
Sam RobertsBeginner
posted in Ask The Community

[RESOLVED] iPad keyboard opens constantly

Bit of an odd one this. Whenever I touch the whiteboard canvas with finger or Apple Pencil, the keyboard opens. It doesn’t add text when I type, just triggers the standard keyboard shortcuts. This doesn’t happen if I click menu items or change tools. feels like I may have forced some keyboard shortcut mode, but can’t find the option. And ideas?

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1 day ago
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MartinHansellNew Here
posted in Ask The Community

Miro embed (sign in) fails in Notion App - only connects in browser

I have tried every way I can think of to sign into my Miro account from Notion App to work on my Miro items within Notion. But I have failed! Is it actually possible (because it certainly looks like it…) to have a two-way sync with Miro in Notion? In the browser, I have be able to get full editing rights, but in the Notion App I can only view… and that’s exactly where I want to work.. in Notion… I have read from older posts that only viewing is possible, but if it’s possible to work in the browser… surely it’s possible to work in the app?? The actual issue I’m facing is that the sign-in keeps failing…  After I click the “sign in” button in Miro in Notion, it takes me to the browswer to login… but once I complete the sign-in info it just dies… “Redirecting” for ever… so this is where it’s failing…I do have at least 3 profiles I use in Google which may have caused sign-on confusion, but I’ve tried signing out of all profiles, and just using the one I want to use Miro with… I also have a

28
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1 day ago
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Jürgen SattmannNew Here
asked in Ask The Community

Inquiry About Advanced Search Capabilities in Miro

Dear Miro Support Team,I am currently utilizing Miro for managing various projects and often need to search for specific terms within my boards. I am trying to find instances where two separate terms appear in the same board, regardless of their proximity to each other.Could you please inform me if there is a way to perform a search that allows for locating multiple terms independently within the board content? Specifically, I am looking for functionality akin to a boolean "AND" search, where the search results include all entries that contain both terms, not necessarily next to each other.If such a feature is currently not available, could you provide guidance on any potential workarounds or let me know if there are plans to include this feature in future updates?Thank you for your assistance.Best regards,

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Robert Johnson
1 day ago
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IgorAlekseevNew Here
asked in Ask The Community

How to disable "Just draw" popup?

When I use a stylus, every time after the app opens, I see a tooltip saying, "Just draw. No need to select the pen tool."I've already seen that message a thousand times. I know I can just draw with a black line. However, I almost never use black lines. I prefer using the highlighter and the red pen, but Miro doesn't remember this between app restarts.

0
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1 day ago
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Semen ErokhinNew Here
posted in Ask The Community

[INVESTIGATING] How to insert an image on iPad by pasting from clipboard

On the computer, I can right-click and then paste the copied image. What's the best way to do the same on an iPad? I copy the picture, but I can’t quickly paste it. The only way is saving the picture to the gallery and then inserting it, but this is very long time. How quickly can i paste a copied picture onto the board?

2
ElvaMiro
Mironeer
1 day ago
E
EFG JamboardsBeginner
asked in Ask The Community

Using multiple Miro boards at the same time

I am currently looking into alternatives to Google Jamboards and Miro is currently our top choice but I have a couple of points for clarification: As a training company, we regularly run multiple virtual workshops at the same time which would require external users working on different boards at the same time. Would 1 ‘starter membership’ be enough to work in this way? For example, two live workshops typically have 15 people in each and would be working on two boards at the same time. Is there a way boards can be shared with external users (our participants) in a way that restricts their ability to edit/delete content of the boards e.g. title, description of the activity. Are there any restrictions on Miro boards for users in China?Many thanksCourtney

2
ElvaMiro
Mironeer
1 day ago
D
Dani MurrayNew Here
posted in Ask The Community

Pricing Plans

I’m investigating Miro for the company I work for and wondering which plan to go with.  We would like to use it to run workshops - would one login for the 3 team leaders to sue then invite guests or should we be looking at more advanced plans?Any suggestions gratefully received…Thank you 

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Robert Johnson
1 day ago
Andrea de Wattignar
Andrea de WattignarBeginner
asked in Ask The Community

Blocked from changing profile picture

Hi Everyone,The steps to change your profile picture are simple enough, however, the following message is permanently displayed in my Profile Settings…  As I am the Company Admin licence holder, would I not be the account administrator, and therefore be able to change my picture?? I’m otherwise stumped as to who to contact. 

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J
1 day ago
R
roberNew Here
posted in Ask The Community

"Link to" not working on Image or Text objects?

I just started using Miro and envy the “Link to” feature. However it only seems to function properly when added to a Shape object. If I add a link to an Image- or Text object, it does add the link-icon correctly in the right-top corner. However the icon is not clickable…This is driving me really crazy, is anyone able to use “Link to” on Image or Text objects?

5
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1 day ago
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