Hi,
I’m sorry to ask this question here. This is a question for Miro support and i created a ticket but it seems that answering time can take days (that’s what they announced in the confirmation mail) so i’m trying the Miro community as well.
Here is the story : when i started using Miro 3 months ago, i first used a free account with my company email and of course i found the tool amazing. So my company quickly bought the business package but both my previous free account and my new paid account got mixed some how.
Because i couldn’t find a solution, i deleted my account, thinking it was only my free account that i was deleting but actually it deleted both accounts.
Which means ALL my boards and templates are gone! And no, i don’t have any back up (i’m still new with the tool and discovered this feature while searching for a solution).
I tried using the link of a board, i checked the trash, nothing. Everything is gone. Days of brainstorm and workshops.
Could you, by any chance, let me know if there is a solution? If, for example, Miro has access to a back up?
Thank your for your help and i’m hoping to be back with more exciting topics to the community.
Thank you
Anne
