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Guest editors making accounts but still not showing their names the cursors. They show up as Guest.

  • 24 July 2020
  • 3 replies
  • 124 views

All of the info is in the title.
I have a paid membership however the guests do not.
Some of them are showing up with names but some still come up as guests.
 

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Best answer by Kiron Bondale 24 July 2020, 15:38

@Kieran Spruce -

How are you sharing the board itself? Are you using the Anonymous Guest Editor capability where you just give them a public URL for accessing the board? If so, then if they are already logged into Miro, it will show their actual names, but otherwise you’d just get the auto-generated “Guest X” type names.

Kiron

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Userlevel 7

@Kieran Spruce -

How are you sharing the board itself? Are you using the Anonymous Guest Editor capability where you just give them a public URL for accessing the board? If so, then if they are already logged into Miro, it will show their actual names, but otherwise you’d just get the auto-generated “Guest X” type names.

Kiron

Hi @Kiron Bondale,

So this is what is so strange. We used the public link have allowed them to edit through that link etc.
They have made accounts but a couple of people are still coming up as guests.

I have told them to try using a private browsing window/incognito mode as to avoid any cookie issues.

 

I will let you know if I discover anything new.

Kieran

@Kieran Spruce did the incognito browser solve it for you? 

I’ve also noticed that when people who have a free account already, use my guest editor link, they get a window that tells them they need to create a team or ask to be added to my team (which I don’t want to do).  So far the workaround is that I have to ask the guest editor to open an incognito browser window and paste the link in that.  Then they get into my board with no issues.

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