Emoticons not supported in PDF?

  • 14 March 2020
  • 8 replies
  • 778 views

When exporting a Miro document to PDF, all emoticons are replaced with boxes (white fill, black outline). Exporting the same document to JPEG works fine, all emoticons are visible.

Is this a known issue? Any workarounds available?

Thank you, Martijn

 

miro 0.3.32 (mac app, not in browser)

macOS 10.15.3


8 replies

Userlevel 7
Badge +5

Hi @Martijn :wave_tone2: Thanks for reaching out!

Oops, I could reproduce the issue. Let me convert your question to a support ticket. The Support Team will get back to you with the updates via email.

Hi @Marina

I am facing the same problem. Is there already a solution here?

Thank you,

Phillip

Userlevel 7
Badge +5

Hi @Phillip,

I’m afraid, no solution yet. I’ll also convert your comment into a support ticket so that the team keeps you in the loop. 

Hi, I’m facing the same issue. Did you find a solution ? 

 

Thanks 

Userlevel 7
Badge +12

@Gabrielle Cyr  - Are you able to see the emojis on the board or are they appearing as black boxes?

As per the Emojis Help Center:

 

Someone using Windows 8.1 posted about this yesterday:

https://community.miro.com/ask-the-community-45/missing-emojis-replaced-with-square-block-4067

 

I have Windows 10 and using Chrome I can see the following on my board:

 

And then it exports to PDF (see attached) as follows:

 

I am on the Consultant Plan.

Hi, I see emojis on my board but its when I download it.

 

 

Userlevel 7
Badge +12

@Gabrielle Cyr - I would suggest reporting this to Miro support. I would also include a link to this post in your ticket.

learning center → Get help → Support:

 

Hi, 

I have had the same issue today when exporting a Miro board as pdf. 
No emojis when exporting a high quality pdf. I am using Windows 10.
Are there any news yet? 

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