Answered

Desktop app update not succeeding (Mac)

M

I’m running the desktop app version 0.3.32 on Mojave. 

It notifies me about an update, but after relaunch some times later the notification shows up again. 

Any idea what goes wrong here?

 

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Best answer by Isman Tanuri 18 June 2020, 18:21

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10 replies

Kiron Bondale
Userlevel 7
Badge +6

Sounds like a request to Miro support is in order, @Marco Biedermann .

Have you tried un-installing and re-installing the app?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
M

I un-installed and installed the newest version, so lets what happens with the next update 

M

I/m still having the same issue after uninstalling and reinstalling. Any ideas?

R

I am having the same problem. I uninstalled, reinstalled, and still getting the same update notification every time I start the desktop app. Also on a Mac.

D

Same problem here. Also on Mac

Isman Tanuri
Userlevel 7
Badge +4

Looks like this just happened to me too! On a Mac. Anyone found a solution yet? Or heard back from Miro Support?

Check out our official Miro Experts profile: https://miro.com/experts/elisan-partners/
Isman Tanuri
Userlevel 7
Badge +4

@Marco Biedermann @Manuel Morales @Raquel de Sousa @Daniel Strangfeld I found the solution "Reset application/cached data":

 

Check out our official Miro Experts profile: https://miro.com/experts/elisan-partners/
R

@Isman Tanuri 

Nope, that made no difference. Did the reset app data twice and still getting that endless update prompt. So is a colleague here.

G

I have the same issue, and resetting does not work

R

Same issue. works fine on the browser. However the desktop app loads and moves to a gray window with no boards.  Is there a workaround?

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