Delete a board not owned by Administrator


Userlevel 1

I’ve started to use Miro as a consultant with my clients during virtual workshops regularly. I have changing teams and set ups. When I introduce Miro to my clients I let them play around on, what I call, a jumpstart board. Some clients create their own boards. Now I am stuck with several boards not created by me, most of the boards are empty. The number of boards is starting to pile up under my all boards tab… 

How can I delete a board not owned by me, but created by a client with a guest pass during a session?

 

Thank you.


20 replies

I cannot find a way to do this either. Would love to know if you find anything out from Miro Support!

Userlevel 7

I believe that once a guest user’s account is no longer valid that boards owned by them will revert back to the company (or possibly team) administrator. They can then be deleted.

You also are always able to move boards till those accounts are no longer valid - I have a “garbage can” project created for this purpose where I move such boards…

Kiron

Thanks for the reply. Our issues is that the boards were created by our active users within our organization, so my assumption is that it would either require: 

  • Delete the entire team
  • Ask the users to delete their board which would be difficult with the velocity that our employees that are currently need to work at
Userlevel 3

Hi @Sean Considine,

Am I right that you’d like to clear your account from unused boards?

  • What is the real issue you try to solve? Who suffers from this situation?
  • How can you determine what boards are unused?

 

Userlevel 3

Hi @Claude Keller,

Can you solve your issue by deleting these guest users together with their boards?

Userlevel 3

Hi @Kiron Bondale,

A nice solution! Do you sometimes go back to the boards in the Garbage Can? Why don’t you just delete them?

Userlevel 7

@Anton Telitsyn - 

I’m a Team Admin but not the primary company admin so my boss is likely able to delete these orphaned boards but not me - the delete option only shows up for boards where I’m the owner. He’s super busy so rather than constantly bug him to deal with this administrative minutiae I’ve found it simpler just to hide them in the “garbage can” :smile: .

Kiron

Userlevel 3

@Kiron Bondale Interesting! Do you have a special process for both of you (team and company admins) to clear Miro from such boards?

How do you determine what boards should be removed?

What is the pain point you are solving by removing them?

Userlevel 7

@Anton Telitsyn -

No special process - mostly me just bugging my boss to delete boards :joy: . I usually clean up mine pretty quickly once I am done with them.

I work for a training company so we’ve got three distinct types of boards:

  • Development boards which we use to build and refine the exercises for the classes. Once one of these boards has been built to the point where we can deliver a course with it, I will both save it as a custom template and back it up to an RTB file so that I can restore it to different teams. I leave the original development board there to support further evolution and refactoring of the exercises.These would usually never be deleted.
  • Play boards which we use to try something out in Miro or to show someone something. Those tend to be deleted as soon as they are not required anymore but we have a few of those lingering around which I’m not the owner on and hence, can’t delete.
  • Class boards which are used for a specific course session which are set up using a custom template or a restored RTB file. We keep those around for a week or two after the course has been held and then delete them.

The main pain point solved by removing them is not having them “clutter” up views like All Boards. I’m also a little OCD so having junk lying around drives me crazy :joy: .

Kiron

Userlevel 1

I deleted the team members, but I still cannot delete unused boards who were not created by me.

Hi, I had a same challenge, where my new trainees created own boards by play around, but not delete it (even they don't know how to).

Although I am the team admin, I cannot delete the board.

Solution(?):

I partially solved it by removing the members from the list of Active Users.

 

Process:

Go to "Team profile"

"Active User" under "User & Team Management"

Remove the members who created the unnecessary boards.

Then boards can be deleted together witht the members.

I send an invitation letter to the deleted members.

(Saying "sorry, can you sign up again")

----

Well, it is no smart... though.

Userlevel 2

Hi @Sean Considine,

Am I right that you’d like to clear your account from unused boards?

  • What is the real issue you try to solve? Who suffers from this situation?
  • How can you determine what boards are unused?

 

I would like to jump in on this discussion as I have the same issue. 

To answer point one the real issue I’m trying to solve is clearing out abandoned or unused boards that make it difficult for users to find the right board / information they are looking for. The entire team suffers because the number of unused boards piles up and the only way to get rid of them is to contact each member individually and ask them to delete. Often this takes several attempts.

To answer point two my team mates often create a board to try to explore and learn how to use miro or to draw up something to discuss. That drawing is then merged with another “MASTER” board but my team mates are too lazy to delete the original board. As an admin, I need the right to clear up the company boards so that it doesn’t become an unmanageable mess.

These are not guest users they are team mates so deleting them is not an option.

Userlevel 7

@Kirsten Felbert -

Till the ability to delete boards not owned by you becomes available, why not create a “garbage can” project the way I suggested earlier in this discussion thread and just move these boards into it. That way, folks won’t get distracted by them if they navigate using projects rather than the “All boards” filter.

Kiron

Userlevel 2

@Kirsten Felbert -

Till the ability to delete boards not owned by you becomes available, why not create a “garbage can” project the way I suggested earlier in this discussion thread and just move these boards into it. That way, folks won’t get distracted by them if they navigate using projects rather than the “All boards” filter.

Kiron

@Kiron Bondale I plan to do what you suggested, I just wanted to add to the discussion that it is an issue for my company as well and the ability for an Administrator to delete any board would be very useful. I prefer that to a work around

Userlevel 3

Hi @Kirsten Felbert!

Thank you for sharing your issues! I’d like to elaborate on one aspect.

If a user creates a private board, it won’t be seen by anyone else. You are speaking about cases when your teammates create useless boards while exploring Miro, so can the problem be caused by wrong sharing options? 

Userlevel 2

Hi @Anton Telitsyn 

Partly it’s a useless board and could be solved if the user were to make it private to begin with (Getting them to do this is also a challenge and just allowing an admin to delete boards would be easier from a management perspective). However there are instances where they create a board that needs to be shared, they or we work on it but for some reason, that work is abandoned or put on hold. I usually consolidate that type of work to one dedicated board (Because too many boards make it difficult to find what you need) for things that need to be picked up again later or archived. This board is then abandoned and I cannot delete it and have to nag my teammate to do it for months. 

I am in a quite similar situation :

We are 2 admins working on boards, and we cannot delete a board created by the other. How is it possible to do it ? (we don’t want to delete any account).

For information, we are both team admins.

 

Thanks,

Userlevel 2

@tlenoir at the moment there is no way you can delete a board that you yourself did not create.

I struggle to understand why, as Company Administrator, I am not able to delete unwanted or unused boards created by active Members? Or at least have an archive function beyond creating a ‘Project Trash’, as some people have suggested above.
 

Generally this issue is generated by new users coming onto the platform, creating ‘My First Board’ or similar and not understanding the set-up options to allow others to delete/administer their boards. The admin of then asking 200+ people to manage/delete seems unnecessary when a simple feature for Company Admin only would suffice.

Userlevel 3

Hey @Ed Silk! Are you using Enterprise plan in Miro?

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