SOS! I lost access to the board I was developing. Free trial.

  • 6 December 2020
  • 3 replies
  • 513 views

I would like to report a problem with access to the board I was using/developing.

  1. Somehow, the owner of the board is someone I don’t know. I don’t know that person and I don’t understand how it’s possible, that my content is not under my name. It’s a mess.Probably, this person had an empty board and I started creating my mind map there… I did not realize that was not the way to do it. I still don’t understand what just happened.
  2. I NEVER chose or agreed to follow the other boards either. I have no idea how and why they appeared on my list/dashboard. I have been trying to leave them, but there’s no such option. I want to leave all the boards except for one — that I have been working on for months.
  3. I currently technically cannot execute an upgrade for my account and I depend on the information that I have on my board. 

PLEASE, HELP! ASAP 

 

Thank you!

mlanders 3 years ago

@mxvrhub :

I recommend to contact directly the support-team via this link:

https://help.miro.com/hc/en-us/requests/new?referer=community

They will help you.

Michael

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3 replies

Userlevel 7
Badge +9

@mxvrhub :

I recommend to contact directly the support-team via this link:

https://help.miro.com/hc/en-us/requests/new?referer=community

They will help you.

Michael

Userlevel 7
Badge +9

@mxvrhub 

you’re welcome.

You always can get help out of your board by clicking here:

 

Michael

@mlanders thank you! I’ve been looking for that form )

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