My most important Miro board won’t open - neither in the browser nor in the
desktop app. I already tried clearing the cache and opening it in an incognito window, but nothing helped. My other boards load normally, only this one gets stuck loading. The problem started after I tried copying an HTML code snippet generated by Claude AI into the board. What should I do?
It looks grey like this
Dear Miro Corporation,
I am writing to report a critical issue with my Miro board access. After a certain point, I have been unable to log into my project. This problem affects not only me but also my colleagues—none of us can access it. I have attempted troubleshooting by downloading a backup and trying to restore it, but without success. This is particularly concerning because the board contains important information that is stored nowhere else. I would appreciate an explanation as to what has caused this error and how such an issue could occur with your service.
I've tried out all your tips in FAQ
Dear Miro Corporation,
I am writing to report a critical issue with my Miro board access. After a certain point, I have been unable to log into my project. This problem affects not only me but also my colleagues—none of us can access it. I have attempted troubleshooting by downloading a backup and trying to restore it, but without success. This is particularly concerning because the board contains important information that is stored nowhere else. I would appreciate an explanation as to what has caused this error and how such an issue could occur with your service.
I've tried out all your tips in FAQ
+5Hi
Just checking in since some time has passed since your reports. Are you both still experiencing the issue where the board remains stuck loading/grey and cannot be opened? Since both reports seem very similar, I’d like to confirm whether the issue is still ongoing before connecting you with Support for further investigation.
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