names of the frames keep disappearing

  • 13 September 2022
  • 5 replies
  • 131 views
S

Help!!  all of the sudden the names of the frames keep disappearing. Only if/when I scroll in or out they pop up... to disappear again... help! looking forward hearing from you.. best, StijnHelp!!  all of the sudden the names of the frames keep disappearing. Only if/when I scroll in or out they pop up... to disappear again... help! looking forward hearing from you.. best, Stijn

5 replies

Kiron Bondale
Userlevel 7
Badge +6

@SCraemer -

Is this happening only with one board or all boards? Could you try creating a board with just one frame in it and see if the behavior recurs? 

You might also try a different Miro access method (e.g. incognito browser, desktop app).

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
Robert Johnson
Userlevel 7
Badge +12

@SCraemer / @Kiron Bondale - Here is a related post where I was experiencing this too, but signing out and back in fixed it for me:

https://community.miro.com/ask-the-community-45/resolved-frame-names-not-showing-unless-zooming-in-or-out-9757

Visual Thinker | Volunteer Community Moderator
S

Thanks for all you suggestions… but still not working!

Robert Johnson
Userlevel 7
Badge +12

@SCraemer - Do you have a paid Miro subscription? If so, you can open a support ticket by following these steps:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Visual Thinker | Volunteer Community Moderator
E

Hi

I’m experiencing the same issue. It’s only appearing in the web interface, not if I integrate the same board through the MIRO app in Teams.

Working with a free license, so i’m not allowed to post a support ticket. Anyone got an update on this?

 

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