Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.
I am very concerned my hard work just disapeared on me.
Recovering your board
The only way you are going to recover this board, even if you have the link, is by a member of the team where the board still resides to take one of a number of actions:
Finding out which team you were previously on
Before you can do any of the above steps, you need to find out which team you used to be on. If you know someone else on that team, reach out to them and explain what has happened and that you need either the owner of the team or any experienced team member (preferably who has the Team Admin role on that team) to help you – for context/instructions, you could even share this post with them.
If you don’t recall how you because a member of this team, try searching your emails for things like:
How can someone find the board to set the Visitors access?
Another challenge here is that someone in the team you were previously a member of will need to find the board. As I mentioned earlier, they could have chose to delete any boards created by you when they deleted you from the team. Hopefully they opened the board first and could find the board in their browser history, open and restore it from the trash, and then set the Visitors access as I mentioned above and could send you a link so you can duplicate it to your new account.
When searching the browser history, they should be able to do this this by searching for “miro.com [NAME OF BOARD]”.
Best of luck!
Thanks. Sadly, it doesn’t solve my mystery as I was working solo in a team I created myself. So it relly is all about accessing my own trash bin. It sounds like there is no way to do it if you did not share the board somehere in an email where you could find the URL. :-(
If you were asked to create a new team, then you were removed from the only team you were a member of -- seeing a message to create a new team is the only explanation that I know of. The board would be with that team still and not in your trash bin.
OK, I will investigate some more. Thanks.