I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store. When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears. I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing. I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?
Just got a new iPad Pro M2. Facing similar problem. Pencil was drawing fine then suddenly stopped working. I see it draw then it disappears. Has anyone figured out how to work around this issue?
Is this fixed? Cause its not fixed for me.
Hey
Thank you for following up!
I’m afraid there is no news on the fix yet. I can assure you that our team is looking into the issue and trying to resolve it as soon as possible. I’ll be sure to inform you here once the issue is fully resolved.
Thanks again for your patience. Please bear with us!
Hi
Thank you for getting in touch! We fully understand the impact that this issue might have on Miro users. We are truly sorry for any inconvenience this might have caused.
Our developers have recently released a pack of improvements for Apple Pen performance, so hopefully, this will help with some of our users with issues related to the Apple Pen. We have been receiving confirmations from other customers who reported similar difficulties that things have been smooth for them. However, the release was not specifically for new iPad Pro users but we assume this might help with most cases.
To that end, please ensure that you're using the latest version of the app and let us know if there’s been any sort of improvements.
Thanks again for your patience!
Thanks for the reply
Out of a sudden my pen seems to be working now.
Fingers crossed it stays like that.
Seems to still be an issue here as well. Let’s hope freeform doesn’t catch up on collaboration.
Thank you
Thanks again for your assistance!
The problem has not yet been resolved for me. Checked the latest version of the app and website.
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