[KNOWN BUG] Apple iPad Pro - Pencil

  • 24 November 2022
  • 39 replies

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39 replies

Just got a new iPad Pro M2. Facing similar problem. Pencil was drawing fine then suddenly stopped working. I see it draw then it disappears. Has anyone figured out how to work around this issue? 

Userlevel 1

@Arin Hi Arin.  Just keeping you in the loop that the latest version of Miro released 4 hours ago (3.23.4) still isn’t fixing the known issue.

Hey @Rob DeMars,
Thank you for the heads-up! I’ll be sure to pass your feedback to our product team.

Is this fixed? Cause its not fixed for me. 

Hey @Sean Donovan,
Thank you for following up!

I’m afraid there is no news on the fix yet. I can assure you that our team is looking into the issue and trying to resolve it as soon as possible. I’ll be sure to inform you here once the issue is fully resolved.

Thanks again for your patience. Please bear with us!

Hi @Rob DeMars!​
Thank you for getting in touch! We fully understand the impact that this issue might have on Miro users. We are truly sorry for any inconvenience this might have caused. 

Our developers have recently released a pack of improvements for Apple Pen performance, so hopefully, this will help with some of our users with issues related to the Apple Pen. We have been receiving confirmations from other customers who reported similar difficulties that things have been smooth for them. However,  the release was not specifically for new iPad Pro users but we assume this might help with most cases.

To that end, please ensure that you're using the latest version of the app and let us know if there’s been any sort of improvements. 

Thanks again for your patience!

Userlevel 1

Thanks for the reply @Arin We’re currently using version 3.23.2 which was released 3 weeks ago.

Out of a sudden my pen seems to be working now.

Fingers crossed it stays like that.

@Arin the issue has not changed, and there are no new releases available on the new Ipad Pro. The latest version was released 3 weeks ago. This seems like it would be an urgent issue considering it makes the app unusable on Ipad…Concerning how long this is taking to get any type of clarity on timelines.

Seems to still be an issue here as well. Let’s hope freeform doesn’t catch up on collaboration.

Userlevel 1

@Arin It appears the latest update released today (3.23.3) still doesn’t fix issue.

Thank you  @Rob DeMars and @Sean Donovan for following up on the issue and sharing more details. I have passed on your feedback to our team. Hopefully, we will be able to resolve this as soon as possible.

Thanks again for your assistance!

Userlevel 1

@Arin This issue appears to be resolved:)

The problem has not yet been resolved for me. Checked the latest version of the app and website.