I am testing this app for the business. on a new iPad Pro using the Miro app from the Apple store. When I select the pen icon from the tool bar and then start to write or draw and object the moment my pen is no longer in contact with the screen what I have drawn disappears. I can create a object or a text box and write in them, but on the “open” area of the whiteboard nothing. I have installed the MS white board and there is no issue with the pen in that application. Seems like I am missing a setting. Can someone give me a hand?
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Hi
Thank you for getting in touch! We fully understand the impact that this issue might have on Miro users. We are truly sorry for any inconvenience this might have caused.
Our developers have recently released a pack of improvements for Apple Pen performance, so hopefully, this will help with some of our users with issues related to the Apple Pen. We have been receiving confirmations from other customers who reported similar difficulties that things have been smooth for them. However, the release was not specifically for new iPad Pro users but we assume this might help with most cases.
To that end, please ensure that you're using the latest version of the app and let us know if there’s been any sort of improvements.
Thanks again for your patience!
Userlevel 1
Hey
Thank you for following up!
I’m afraid there is no news on the fix yet. I can assure you that our team is looking into the issue and trying to resolve it as soon as possible. I’ll be sure to inform you here once the issue is fully resolved.
Thanks again for your patience. Please bear with us!
Userlevel 1
Same issue on new iPad Pro.
Trying to have some patience, but without any communication I’m losing hope that it will be resolved anytime soon. Holding out a bit longer before making a decision to move my team.
Userlevel 1
Stopped again
Userlevel 1
Now Apple Pencil is working...
Same issue. Can we get any update on whether or not this is being researched? I too was going to buy licenses for my team, but can’t until this is fixed.
Userlevel 1
Same issue. Please fix it
Userlevel 1
I am also unable to purchase this software until this challenge is resolved
Same issue on my ipad pro.
Was going to purchase licenses for my team but ill hold off on it until it’s fixed.
Whenever I draw with the Apple Pencil, the line from the pencil disappears. What am i doing wrong?
Hi,
I have the same issue with my new iPad Pro. Please fix this issue, it will be very appreciated.
Thank you!
Hi
I’d be happy to help here!
I’m afraid currently some users on the new iPad Pro (M2) are facing similar issues when using the digital pencil for drawing. Updating the tablet app helped with resolving the issue in some cases however this might not be helpful for all users.
Our team is already aware of this and they are currently investigating the issue.
Hopefully, this won't take too long, so please bear with us! I will keep you updated on our progress.
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