Issue with video chat dropping people?

  • 2 October 2020
  • 1 reply


We put on our first Miro workshop yesterday and had 13 total participants, all using video chat. During our 2hr workshop, we had two video chat related issues. Any thoughts/suggestions? Thanks!

  • One participant lost his video chat ability, but was able to continue seeing and interacting with the board but could no longer see/hear anyone in the chat. It sounds like he was unable to just rejoin the video chat by leaving/re-entering the board and had to restart the computer in order to fix.
  • I experienced a drop of the video chat myself, I stayed in the board and could interact but the video chat just dropped me. I was able to leave/re-enter the board and the “Join” the chat that was now “hosted” by one of the participants.

1 reply

Userlevel 7
Badge +5

Thanks for reporting, @Travis

I’m sorry to hear this :pensive: We will look into this issue and reply to you via email in the ticket that you’ve submitted to the Support team