Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,726 Topics
  • 22,666 Replies

6726 Topics

J
Jill YuNew Here
asked in Ask The Community

Align Grid assistance

Before I used to create new object and when I am dragging the ne object it will show me some assisting gridline so I can align the objects better with the existing one. Where can I activate this function again? 

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J
3 years ago
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Julie DurotBeginner
asked in Ask The Community

Editable link vs board in team

Hello, a co-worker shared his board with me in edit mode but I can't see it in our team or in the application but I can edit it by clicking on the link provided on a web page. I would like to share this board via Hopin integration hence the need to have the board in our team. Is it possible to have this board in my team interface? Thanks for your advice.

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Robert Johnson
3 years ago
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jecaudalBeginner
asked in Ask The Community

ipad: useless newlines added

hello !i’m newly using Miro on Ipad pro 2018 and when im pressing a key from the virtual keyboard, useless newlines are automatically added.Here is a gif to show you this issue :GIFIs it a software issue or a setting that i don’t know ?Thank you and have a good day !

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Soumyadeep Mandal
3 years ago
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Joyce XuNew Here
asked in Ask The Community

If the owner CAN'T edit, how can he give the owner role to others in team?

I have been the board owner, but I gave my owner role to another team member - external facilitator for our company. But it seems the external facilitator can’t edit because of the license issue. How can I get the owner role back?  the external facilitator had the edit right before, but now he edit role seems to be removed. How to give him the edit role?

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Robert Johnson
3 years ago
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Deborah CastelNew Here
asked in Ask The Community

Missing Miro Board!

I just reimaged my computer and now I cant find my Miro Board. Does anyone know why it could have disappeared and how I can find it again?It doesnt show up with a title or owner search.Thank you! 

3
Robert Johnson
3 years ago
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MacGrifNew Here
asked in Ask The Community

Order of Frames in Presentation Mode

I am using one of the excellent example boards from Microverse. The first thing I tried was to put it into Presentation Mode. I noticed that the order in which the frames are shown is not the same order as the frames appear on the board. In fact, there are some frames that don’t even  appear in the presentation. I like this feature, but I don’t see where this order is set or how to make this happen in a board I’ve created from scratch.This is the template I am referencing: https://miro.com/miroverse/company-vision-workshop/I have looked in the Miro documentation, but I’ve been unable to locate the how-to. Thanks!MacGrif

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Robert Johnson
3 years ago
R
RobOKActive Contributor
asked in Ask The Community

Recent (April 2021) trouble with cursor navigation

I am having trouble just recently with cursor navigation.Mostly I am in Mouse navigation mode.Sometimes when the cursor is a pointer it does not draw a box, it moves the canvas. Sometimes with the hand the cursor slides, I unclick, and the cursor is still moving the canvas and it goes back the direciton i came Just over all wonkiness with the pointerIs anyone else having recent problems?Thanks,Rob.

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Robert Johnson
3 years ago
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Julie DurotBeginner
asked in Ask The Community

Occasional editors: Team vs Project

Hi, I would like certain members of my team to have only access to certain projects. Now they all seems to see everything in the team. I work with 14 day pass editors. It would be easier for us just to see our boards (to be used in Hopin). Thanks!

3
J
3 years ago
J
Jure PNew Here
asked in Ask The Community

Download ppts

Hi everyone, I posted a PPT file on my Miroboard. My students are not able to download it, they can view it, but not download it. They got a message something like "You can not download this, the owner of the board has to change it". Can you please tell me what to do? Thank you!

3
J
3 years ago
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Joe MartinezBeginner
asked in Ask The Community

Access revoked - New Account - Admin - First Board

I just set-up a new account, i’m the only team member and admin. Went to create a board and when it loads I get, “Access Revoked” Sharing settings for this board have changed.”I checked my cookies. I checked the forum. I checked I’m the only active user. I checked my credentials are correct. I deleted the board and open another one and repeated across multiple types of boards.No luck. Every time I get, “Access Revoked” Sharing settings for this board have changed.”It has to be something simple but I can’t figure it out. Any recommendations?

3
J
3 years ago
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Michiel YkemaBeginner
asked in Ask The Community

Timer function changed?

Does anyone know if, and why, the timer function has changed overnight? It now doesn't seem to support hours in countdowns anymore and won't go higher than 99:59 minutes. This is a problem for me as I often host asynchronous collaborations where I allow input to be given over the course of one or more days. Participants really like there to be a countdown for how much time they have left… But maybe I just accidentally toggled a setting? There's no change visible in the Change log but the Help article has been changed...

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M
3 years ago
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aaronmiroNew Here
asked in Ask The Community

Text starts on left side of the cursor

Miro was just working fine until recently!  Now when I open anything where you can write text in the first letter of the written text is set on the right side of the cursor. It is extremely annoying and i cant use miro like this no more. I hope someone can help me because i want to keep using this beautiful application. 

3
J
2 years ago
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StellNew Here
posted in Ask The Community

How to delete profile

Hi, I signed up with Apple ID.After registration system assigned strange email to my profile. Something like blablabla@privaterelay.appleid.com I tried to change the password using Profile settings->email address->change…This action requires "current password". I enter my Apple ID pass → systems says that for my profile the password is not set.I go to Profile settings->password->change… Fill in the new pass, confirm it and press save button. nothing happens… and profile is not set anyway. I try to delete my profile. system says that email confirmation sent but it never comes… probably because I have no access to this blablabla@privaterelay.appleid.comThe question are:How to set the password? OR How to change email address? OR How to delete the profile?

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Robert Johnson
2 years ago
M
MorphBeginner
posted in Ask The Community

Can't export a couple of frames

Just finished a facilitation session using Miro.  Trying to export some of the frames as images to share with participants.  Most of them have downloaded fine.  Two won’t.  Get this error: Can still download the others fine, but not these 2 - no matter where I start from or what type of file I try to export to.  (If try for Vector PDF export, it just hangs up).They both had an ampersand in the title (and were the only two that did) - so I began to wonder if that was the issue (though seemed a bit weird).  I renamed them, but still having same problem.  I’ll just do some screen shots for now, but a bit of a weird bug!  Anyone have a solution?

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Robert Johnson
3 years ago
S
SJWBeginner
posted in Ask The Community

Image export for system maps

I’m using the free account and although I’m grateful I can export an image - is there any way that this can be created in MIRO to be readable once exported for a document? I’m creating system and causal loop maps and need them for my research paper.  

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mlanders
3 years ago
H
Hilda TingleNew Here
asked in Ask The Community

How do i transfer template to paid version?

I am unable to copy a template from my personal account to my paid work account?I require this board to be moved to my corporate board, (paid) please HELP! 

3
Robert Johnson
3 years ago
Галина Анатольевна Булатова
Галина Анатольевна БулатоваNew Here
asked in Ask The Community

Как набрать тест в ментальную карту чтобы он не пропадал

Здравствуйте, подскажите пожалуйста как решить проблему: хочу создать ментальную карту, но при наборе текста при названии ветки текст исчезает, как быть

3
Галина Анатольевна Булатова
2 years ago
A
Anand GudimanchiBeginner
asked in Ask The Community

Presentation Mode

Hi I have a many long screenshots with my data captured for each screenshot, now when I use presentation mode, how can I click a link to show a particular screenshot ? Do I have frame each screenshot separately to be made visible ?

3
Kiron Bondale
3 years ago
A
Abdullah aldaijNew Here
asked in Ask The Community

I Cant remove team members from my account

I am on free plan now, and want to subscribe  to one of your plan but the issue is I have 8 members and I want to reduce to 2 before buying but the page of team management not allowing me and not showing the contexts menu to delete users as shown in the attached photo please advise  

3
Soumyadeep Mandal
3 years ago
J
JayBContributor
asked in Ask The Community

iPad: Support Magic Keyboard touchpad for zoom, move canvas gestures, similar to Mac touchpad

I am using an iPad Pro 12.9, the Magic Keyboard with built-in touchpad. I would expect the same experience with a Macbook Touchpad. This is not the case. Two finger gesture does not move the canvas.  Two finger pinch does zoom in/out only erratically. I’ve tried the different navigation settings mouse, trackpad, touchscreen but there is no difference.  Tried in:miro native app Safari browser Chrome browser Firefox browseron iPadOS 14.4.2, latest version of miro app.  

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P
2 years ago
A
AladeenBeginner
posted in Ask The Community

How to format Wireframe text area?

I want to make small text area but with unaltered font size. Resizing text area is hard. When changing its height the text area flips on the upper border to the top. I managed to shrink it more but unfortunately the placeholder text gets also shrinked! There is no font formatting options. And how I can align that text up in the text area box, not in the center? Watch the video: 

3
mlanders
2 years ago
Don McIntyre
Don McIntyreContributor
asked in Ask The Community

features for non registered users

Hi Guys - i think I know the answer to this as have been living in Miro for the last 14 months. Running a large workshop next week so wanted to be certain - can non registered participants on a board use the drawing tool?

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Don McIntyre
3 years ago
P
Pilo AdamiNew Here
posted in Ask The Community

Zapier's Google Sheets integration

Hi,  I’ve recently managed to connect my google acc so that I can have access to a google spreadsheet inside miro, all good. Now whenever I create a new spreadsheet it adds to miro automatically, how can I change that behaviour?  thanks

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Robert Johnson
2 years ago
A
AngeNew Here
asked in Ask The Community

Google Spreadsheet integration with Miro board

Hi There, I have added a spreadsheet to my miro board. However, I have noticed that it creates ‘additional pages’ in miro based on the view and it does not match the exact tab number on the google sheet. Eg, the actual google sheet has 16 tabs (or pages) but it turns out to be 43 pages in Miro and I realised it adds on a page after a certain row count of a particular tab. It is difficult to find the right page to pin to the board. This is difficult for us when we want to use the board to put KPIs or charts. I had a google sheet with over 2000 pages due to some pages having many row numbers. Is there a way to solve this problem? 

3
B
2 years ago
W
WWWNew Here
asked in Ask The Community

New update: Can't hide change highlights.

Hi. After updating the Miro app on macOS I don’t have a button for hiding board change highlights, one that previously was at the bottom of the screen. If I go into the Activity list there’s not a button for hiding change highlights there either. If I quit the Miro app and go into the board again there’s still change highlights there. What can I do? This is considerably taxing having to work with the change highlights on. Thanks, regards / W

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W
3 years ago
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