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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,759 Topics
  • 29,318 Replies
8723 Topics
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Maria952New Here
posted in Ask the Community
"Miro" doesn't work

"Miro" doesn't work.Endless loading.The problem has been going on since yesterday (10.06.2025)I work from Yekaterinburg, RussiaI saw that many people have this problem. Will it be fixed? Or can I forget about this service?

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Maelle LE NABATNew Here
posted in Ask the Community
Impossible to delete diagram (wrongly created by someone else)

Hello Someone created a diagram from a group of items in a Miro board. Now I can see that menu instead of my usual frame title, leading to several usage/support problems:Problem: I cannot find the way to delete this diagram frame.When trying to do it by simply selecting the diagram frame (around the group of items)>clicking on the three dots>"Delete, I get the error "You can't delete parent node, when child nodes are in editing mode”. There is no “node” configured per se. Just someone that misclicked on the “create a diagram” button on the grouped items.People are using the Miro board at the time I am trying, but others parts of it, not the grouped items concerned here by the diagram.How can I delete this diagram thing now?I cannot ask the diagram creator to just CTRL+Z as it has been some time and many changes/actions have been done since then then. Thank you in advance for your help

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Nani O'KeefeBeginner
asked in Ask the Community
Can I turn off prototyping connector lines - it's too difficult to design!

I cannot select elements underneath bc there’s too much noise!Why can’t I hide these until I need them? 

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John GhadimiBeginner
posted in Ask the Community
Bring back the Figma plugin please!

Was there a strategic or product reason why the Figma plugin was discontinued and removed?! Lots of companies relied on this plugin to publish Figma frames into their Miro workspaces. It worked well and provided a convenient and efficient process to publish Figma content into Miro. Why in the world would Miro want to remove this? There are no alternatives and frankly I’m disappointed and angry with this decision. Hoping someone from the product team can respond and address this. Thank you.John

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Talia RothBeginner
posted in Ask the Community
Navigating Home from a Space

I’m trying to navigate back to the home page from a Space in the Miro app. I can’t find the button to go back? Am I missing something? As a workaround, I’m able to click the search button, then go to advanced search, and then click home, but it’s a lot of steps. I’m reorganizing some of my boards since Spaces have been introduced and right now I’m trying to locate the right files. Having to search in many different spaces is taking a while because of this issue navigating to the home page.

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Robert Johnson
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frank21New Here
posted in Ask the Community
converting a group of doc files into one pdf

Hi All trying t o convert Doc files into one pdf file, not having luck unless i paste them onto a frame ?The Doc files look so much nicer ? thx for the help!

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mjbowen147Beginner
posted in Ask the Community
Comments widget colour codings

Hi, Does anyone know the exact colour codes used in the ‘Comments’ widget on the Miro board.There are 5 colours - I’m after the exact red colour!How could I find this out?Is the Comments widget classed as a widget?Kind regards, Matt

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Adrian TurcanuBeginner
asked in Ask the Community
Colorless post-its

Hello Miro community, When i create new sticky notes, they’re colorless. In the context menu the color is checked, but on the board all the stickies are transparent. What kind of wizardry is this, please help :)

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Robert Johnson
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Ma5k0FFNew Here
posted in Ask the Community
The chunk error

Help me solve this problem. Miro doesn't work, nothing helps, I changed browsers, vpn is turned off. The Internet is working

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Alyona FirsovaBeginner
posted in Ask the Community
How to turn off the duplication of spaces and boards? Navigation bug?

Any time i click on the project, it conceals all the other projects and i have to click on the homw button all the time. And this navigationdoes not add anything, since i can already see all the boards i need in the central part of the page. This happnes both on the appp and the webpage.Basically, I want to find a way to get the old navigation: all the spaces and projects on the left, while the boards conrresponding to the clicked projects on the right.------There was probably an update, as it got fixed for me

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nick_111Contributor
asked in Ask the Community
Can't drg & drop rows in "Tables"

Hi - not able to drag & drop rpws in the new Miro “Tables” elements.Tried different browsers and fresh session to no avail.See video here -  

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Elena GorbunovaNew Here
posted in Ask the Community
Miro Won't Load on Desktop or App

Miro Won't Load on Desktop or AppI’m using Chrome Version 137.0.7151.69The Miro web app won’t load, even after clearing my cache, either in normal mode or in incognito mode. The Miro desktop app won´t load either.Could you help to fix this problem?

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Greg BanachNew Here
posted in Ask the Community
Command D not working - it wants to bookmark instead

On my MAC I press Command D to try and duplicate things…. instead I get asked, “Do I want to create a bookmark”I am forced to duplicate things via the menu - whats wrong? How can I get the short cut to work? (it has previously) Thanks in advanceG

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GregsyBeginner
posted in Ask the Community
Welcome to your team - pop up message

Is anyone else constantly getting this pop up message every time they open a Miro board?  It’s getting very annoying now. 

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Sheepy SheepNew Here
posted in Ask the Community
Images are gone

Please help, all of my images disappeared and I don’t know what to do

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jamielengBeginner
asked in Ask the Community
Timeline items to show different data fields

Hi All, Is it possible to edit what data shows in a timelines records/items?For example next to each item i’d like it to also show what project it is relevant to. Thanks,

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Tim.TNew Here
asked in Ask the Community
Remove border from text boxes

I am aware Miro removed this functionality but wondering if there is a workaround at all...I’m working with an old file with a LOT of text boxes, they all have an outline applied.The original document was built at 4% zoom so the scale is crazy. I need to scale them down, but when I do the outlines get huge… Is there ANYTHING I can do that does not involved cutting and pasting 80 individual text boxes...? 🙏🏻  

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Kris LunstrumNew Here
asked in Ask the Community
Miro Won't Load on Desktop or App

I’m using Chrome Version 137.0.7151.69 on a MacBook Pro running macOS Sequoia version 15.4.1. The Miro web app won’t load, even after clearing my cache, either in normal mode or in incognito mode. The Miro desktop app loads, but is not responsive.My connection supports Websockets and WebAssembly.It seems like many users are complaining about the Desktop App, not sure what is wrong with the Web App, but this is increasingly frustrating!

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mhochman102
mhochman102New Here
posted in Ask the Community
Never got my badge

I finished the Miro Essentials course last Friday and I never got anything from Credly.  My Miro Academy profiles shows that the course is complete.  It is not showing in Miroverse or Credly.  My Credly account already existed and, yes, they are all on the same email address.

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Rae Roueché
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RamseyNew Here
posted in Ask the Community
Keep getting RESULT_CODE_HUNG

I cant access any miro board as they keep freezing and i receive the following error: RESULT_CODE_HUNGi have cleared cache and restarted device and it does not work

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Marcin MochnaczNew Here
posted in Ask the Community
Looking for a process list template with mapped application modules

Hi everyone,Has anyone here created a Miro board or template that outlines business processes step-by-step (e.g. receiving a document, assigning a task, archiving to file server, interpreting via AI, etc.) with corresponding application/system modules assigned to each stage (e.g. FastAPI, Asana, file server, AI model)?I'm working on a digital transformation project (for an accounting office), and I’d like to build a board that clearly shows how each process flows and which system components are responsible for which steps. The goal is to support both the development team and operations in understanding the scope and responsibilities of each module.If anyone has something similar or is willing to share a board or their experience, I’d be very grateful!Best regards,  Marcin

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Spugly FugletBeginner
posted in Ask the Community
REFUND , and UK LAW

HI about 2 months ago I logged into Miro, deleted and removed all my boards and sort to cancel my subscription which I believed I had done.  It was with some shock today 6/6/2025 that my business account show a payment going out to MIRO for 6 months more sucraition. Which I do not want tor need. What then followed was a most frustrating time trying to find where 1: I can get a refund, 2: Close this account for good, so it dose not come to life again.  But it seems for UK citizens against UK law  there is no means to do this. In fact I just get pointed back her as this is where MRIO help us. Now facts, In the UK, you have a 14-day cooling-off period for digital purchases, meaning you can cancel for a full refund within that time if you've changed your mind. This applies to online, mail, and phone order purchases of goods, services, and digital content. this is to protect customers from bad faith actors who obfuscate, hide, conceal means to rectify sales problems, by means of overly comp

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G KortumContributor
posted in Ask the Community
strange mouse behavior only with media elements (iframed google slides, embedded youtube video)

Having this problem today. Never had it before. When I select a youtube video or google slides presentation (iframed), the cursor goes into multiselect mode. I move the mouse and the blue rectangle with dotted outline expands or contracts like I am trying to select multiple board objects. This does not happen with Miro objects/elements. I can give the google slides pesentation focus mode. I cannot access the youtube video. A co-worker has the same issue. Anyone else? Or is it our internet/network? Appreciative of any feedback. Thanks, 

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Dawn WesolekBeginner
posted in Ask the Community
Bug in Timeline Table - Re-ordering at data entry

Hello Hive mind,I’ve been playing with the timeline and table view today as trying to put together a plan in Miro and seems it’s not possible to re-order tasks just in the table view.  I can do it in the timeline view by dragging but the source data doesn’t allow re-ordering of a line. Anyone found a workaround or is this “known behaviour”?   Cheers

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daria_dNew Here
posted in Ask the Community
How to add swimlanes to the other columns?

Hello, This is probably simple, but I can’t seem to figure it out :) How can I add swimlanes to the other columns? I’m using a ready-to-go template, but I can’t find an option to duplicate the swimlane pattern from the first column into the next ones. I’d like to replicate the exact same setup for every column. Currently, I can only add another swimlane within the same column, but that’s all. Thanks in advance for your help!  

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