Ask the Community

Hi folks, new to miro.  On my iPad I followed the directions and added the dropbox app from the marketplace but then dropbox does not appear on the upload menu.  So I can’t authorize dropbox or use it in any way.  I restarted the app on the iPad and even restarted the iPad itself but no dice.  I don’t think it has to do with my iPad account as I haven’t even gotten that far.  Can someone see if they can install dropbox and get it working on ios? 

Hi, the resolution of PDF is very small  only 277 × 392 if i want to export it - it is normal. also with the best quality. thanks and best regards Dubo

I was the board owner and was removed accidentally from my team member. Hence I can't restore the board from trash. Even I have URL I can't access and restore the content. What should I do…..

I’d like to save versions of an org chart, but since it changes from time to time I’d like to have a way to save the old one in version history before adding the new member to it

HI there, I am brand new to MIro.   Apologies if this has been answered somewhere, but I couldn’t find anything. With Miiro’s endless board. . .  I wanted to ask the community if you have any general guidelines you use when planning when to use 1 board v. multiple boards within a project / engagement for example?   I imagine there’s many ways to approach this, and am interested to hear different scenarios. Thanks in advance,

Is there a way to set a ‘Home view’ or ‘Landing area’ on your Miro canvas that all collaborators first see when they open your board? Additionally is there a shortcut key (like ‘H’) to jump to that area? Thanks in advance!

I would like to get my company staff to give feedback to a board but want to keep comments and cursor location anonymous. Is this possible using Miro?  

Unfortunately the Miro Tech Team and Customer Support Team is not very responsive. We hope they can find the issue for this bug. In the meantime I have to post this here to see if anyone knows if this bug is solvable? After working 3 days on a board, suddenly there was a bug in the system and everything we produced from all participants during our design sprint was deleted from the board, sticky notes, presentations, frames, templates we filled out… we recognized after 1.5 hours that everything from our previous workdays was gone... Anyone who experienced the same issue before and knows if they can fix this? Thanks!

Miro provides a timer for meetings.  But Miro is also used for purposes that extend beyond meetings, like developing roadmaps, for instance.  Is anyone aware of a countdown timer that can be configured for days/dates instead of hours and minutes? Thanks!

Say I want to move an element that is currently level 1 from the core element to be level 2 to another element.

I am a long time mind mapper, but new to Miro and trying to figure out the best plan for me and what problems it might solve. Coaching: I am a time management coach and work with clients around the world. Would the client need to be a user as well to work together on a mind map? If so, could I create my own templates that they could then download and access with a free Miro account (I assume many would eventually upgrade). Online Courses: I see some people putting workshops in Miro. Could I use Miro as a LMS system (read only). Once again, could they download templates I provide? Thanks for your help.

Hi guys,   I have a question for you.   I need to run a workshop on Miro, whiteboard, video-chat and all.   The only issue is that at a certain stage, I need to split the audience (about 14 people) in two groups. Each group needs to work on a canvas and be able to chat...without hearing the members from the other group.   What’s the best way to accomplish this? Do I have to create two boards, each with its own separate video-chat? Or is there some other solution?

Hello, I’m Serena, a private tutor here in Italy and a university student. Does anyone know if the education plan is available outside the U.S.? If so, as a student of an Italian University, can I apply for it? Can my collegues (researchers at the same university) apply either for the student or the teacher plan? Thank you!

I’d like to hide part of the canvas.  I’d like to keep my participants from seeing some of my pre-designed templates.   is there a way to do this? 

I have a question which you may be able to help me with.  I run workshops of 20 to ‘000’s of people, all of which I use breakout sessions.  I have looked through a load of the Miro functionality, which I really like by the way, but I cannot see if it is possible to have breakout groups working within a particular frame while others are working in other frames so that the conversation is specific to just that breakout group…all at the same time!?  Thanks for the help...

Hi, we are organising a workshop next week and will present something in MIRO (video chat - presentation mode). We also want to show a film (youtube or other) during this presentation.  We tried it yesterday in a smaller group, but the audience could only see the film, but did not hear the sound. Can anyone help me on this point? Thanks, Annick  

Hi there I would like to add a photo/printscreen to the description within a kanban card. Is that possible? If yes, how can I add it?

How to change the background color to white without using a frame?

I’ve developed a one-pager template that I can use during 1:1 coaching calls, but I’m going a little insane trying to get it to work. I have everything nice and set up how I want it within a frame with boxes and text fields, then I click the “more” link for that frame and “save as template.” When I create a new board and try to use that template, not all of the elements come across. Some of the boxes come over but not all, and some of the text fields come over (but not all).What am I missing? Does it matter if I’ve “locked” some of the elements like box labels that I don’t want to be easily editable? I’ve made the board public comment-only for now to get help. https://miro.com/app/board/o9J_ktkGvIs=/ TIA for your thoughts.

We have the Consultant’s plan. I’m preparing for a workshop and my intent is to use presentation mode to review several frames with my team. When I start to present will everyone I invited to participate automatically see what I am presenting? I don’t want to share my screen because I want people to be able to vote. Then, when “voting” do I need to leave presentation mode? In addition, my thought was to issue day passes for the people participating in my workshop; but, when I go to invite them I don’t see an option for selecting “occasional user”’ I only see full license. Lastly, can allow one of the participants to share their screen - and when they do can they share any screen? Or, does it have to be a Miro board? Signed...rookie Miro user.

I am thinking of using Teamgantt as a project management tool, however I have come to really like the Miro whiteboard concept.  I need both! I want the whiteboard for collaboration and the ability to use the notes/frames/etc. But I am not happy with the Asana or Kaban cards for tracking tasks and status of tasks.  Has anyone used teamgantt?  Can anyone recommend a good task tracker that works with Miro and is not basic, basic.

I don't know how to explain this, but in all of my Miro boards, I can't select a font-size less than 10. It seems that is the limit, and there is no way to choose a smaller font.    Why is this feature in the app? 

When I created an account Miro has served up two teams as a suggestion and I joined one. There I created a mind map. Then I figured it’s a wrong team and left. I joined a new one and than realized I lost access to my board. So I left second team to go to the first one - but now I can’t figure out how do I find it???It’s not on the left any more. Super weird UX :(.

Hi there!  I’m creating a board for my clients (I’m about to upgrade to the “consultant” subscription). Board will have some pre-uploaded content (images or videos) for them to move around, and use for their activity.  I wish though to make these files NOT DOWNLOADABLE to anyone who is invited to the board.  Is this possible? This would be essential for me.  thank you in advance for your help :)   may the force be with you 

Hello, this time I use in a clientsetting the option to use the web-page-capture tool. Very usefull this tool. At this time my client asked if I can send them the pdf-file via mail. So the whole project is really huge. I decided to split the mail into more than one part and had choosen the “save as image” entry and choosen then vector-file as PDF. I selected the frame, but miro ignores this and forced me to define the part of the board. So my idea is: Miro noticed my selection and take this as first option to save the selectet part of my board. I taken screenshots how it should be. Michael