Ask the Community

Hi, I’ve been trying to export my artboard as a PDF and all the images I had in the artboard are showing up as broken links. See the image attached for reference. On Miro (web version) the images are fine, but this happens only when I’m exporting to PDF, its fine when I export to jpg but the resolution is not what I want. I am using a pro account so this shouldn’t be happening. PLEASE HELP!      

Hi everyone, My team is considering purchasing a license. However we’re curious how it works exactly. After i buy a licence, how do i distribute keys to team members? Does it work when team members create another group in Microsoft Teams?    Thanks in advance. Stay healthy! Nick

I am looking at Miro as a possibility to share some templates with my clients and students. Does Miro have the capability of adding a column of numbers at all? Thinking of recreating a decision matrix template I use.

I am a tutor.  I have 16 students. I meet with them one at a time. I need more than the 3 free Boards.  Does that mean I need to get the Business Account?  That would be a big bummer, since it would not be cost effective.  I will never be meeting with more than one other “collaborator” at a time.  Can I do this with the Team Account?   Thanks, CWFR

Hello! Although the SurveyMonkey and TypeForm integrations allow for survey results to display in Miro, is there an app or functionality within Miro that allows people to complete a survey directly in the whiteboard and show the results, similar to Miro’s voting app? I want people to rank a set of features in the whiteboard without sending them to their email to complete a survey. Thanks for your help!

We did a session last week using miro and made extensive notes - today the whole board is empty!!!   Did Miro do something this last week?  Is this happening for anyone else?  Is there a way to restore a board? (no I didn’t export it or I wouldn’t be posting)

Hi Miro Community! Is it possible to give MS Teams Guests access to a Miro board that is embedded into a Teams channel, without giving them access to our (free) Miro account? 

Hi everyone,   I’ve been using Miro for a couple of months and it’s been great. I wanted to know if there was a drop-down menu feature that I could add to the boards. Basically, when a team member is updating a project, I would like them to be able to choose a status from a drop-down menu that I create. Is this possible to do?   If a feature like this is not available, I know that Miro is now open to developers, correct? How would I go about asking a developer to create a tool like this for me. What would they need know know (coding wise)? This feature and others I have in mind are quite important so I would like to find a way to implement it as soon as possible.  

Hi all, I’m experiencing a repeated failure of “Save as Image” function on my Windows laptop.  Once I’ve created a frame and choose Save as, a pop-up window briefly appears, it says ((modal.config.caption)), then changes to the usual Export pop-up window. However, the export doesn’t happen. Everything freezes until I reset the app.  Couldn’t find how to contact tech support. Any suggestions?

Hi all,  I love miro, we are working with this tool really often as Trainers / Coaches. So we invite guest members often. Sometimes the “follow”-button via the shortnames doesn't work for them. is there any way to collect one or more people on the board to bring them to another place? like clicking on one name and move this name to a different frame?   Thanks for your help! Best regards, Anja

Hi Miro community, I’m new here. I’m working on a Customer Success project and I wanted to know if the Customer Journey Map in the templates was documented or if someone could share how it has been operationally implemented? Thank you for your help, AA

Hi,   I’ve linked my Google Drive but can’t embed either videos (.mp4) or music (.mp3) - is this a limitation or a bug?   Youtube video embedding works fine and it’s from the same company!! Thanks

Hi folks, new to miro.  On my iPad I followed the directions and added the dropbox app from the marketplace but then dropbox does not appear on the upload menu.  So I can’t authorize dropbox or use it in any way.  I restarted the app on the iPad and even restarted the iPad itself but no dice.  I don’t think it has to do with my iPad account as I haven’t even gotten that far.  Can someone see if they can install dropbox and get it working on ios? 

Hi, the resolution of PDF is very small  only 277 × 392 if i want to export it - it is normal. also with the best quality. thanks and best regards Dubo

I was the board owner and was removed accidentally from my team member. Hence I can't restore the board from trash. Even I have URL I can't access and restore the content. What should I do…..

I’d like to save versions of an org chart, but since it changes from time to time I’d like to have a way to save the old one in version history before adding the new member to it

HI there, I am brand new to MIro.   Apologies if this has been answered somewhere, but I couldn’t find anything. With Miiro’s endless board. . .  I wanted to ask the community if you have any general guidelines you use when planning when to use 1 board v. multiple boards within a project / engagement for example?   I imagine there’s many ways to approach this, and am interested to hear different scenarios. Thanks in advance,

Is there a way to set a ‘Home view’ or ‘Landing area’ on your Miro canvas that all collaborators first see when they open your board? Additionally is there a shortcut key (like ‘H’) to jump to that area? Thanks in advance!

I would like to get my company staff to give feedback to a board but want to keep comments and cursor location anonymous. Is this possible using Miro?  

Unfortunately the Miro Tech Team and Customer Support Team is not very responsive. We hope they can find the issue for this bug. In the meantime I have to post this here to see if anyone knows if this bug is solvable? After working 3 days on a board, suddenly there was a bug in the system and everything we produced from all participants during our design sprint was deleted from the board, sticky notes, presentations, frames, templates we filled out… we recognized after 1.5 hours that everything from our previous workdays was gone... Anyone who experienced the same issue before and knows if they can fix this? Thanks!

Miro provides a timer for meetings.  But Miro is also used for purposes that extend beyond meetings, like developing roadmaps, for instance.  Is anyone aware of a countdown timer that can be configured for days/dates instead of hours and minutes? Thanks!

Say I want to move an element that is currently level 1 from the core element to be level 2 to another element.

I am a long time mind mapper, but new to Miro and trying to figure out the best plan for me and what problems it might solve. Coaching: I am a time management coach and work with clients around the world. Would the client need to be a user as well to work together on a mind map? If so, could I create my own templates that they could then download and access with a free Miro account (I assume many would eventually upgrade). Online Courses: I see some people putting workshops in Miro. Could I use Miro as a LMS system (read only). Once again, could they download templates I provide? Thanks for your help.

Hi guys,   I have a question for you.   I need to run a workshop on Miro, whiteboard, video-chat and all.   The only issue is that at a certain stage, I need to split the audience (about 14 people) in two groups. Each group needs to work on a canvas and be able to chat...without hearing the members from the other group.   What’s the best way to accomplish this? Do I have to create two boards, each with its own separate video-chat? Or is there some other solution?

Hello, I’m Serena, a private tutor here in Italy and a university student. Does anyone know if the education plan is available outside the U.S.? If so, as a student of an Italian University, can I apply for it? Can my collegues (researchers at the same university) apply either for the student or the teacher plan? Thank you!