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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,318 Topics
  • 24,449 Replies
7318 Topics
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Matthew RissikNew Here
posted in Ask The Community
I NEED HELP WITH MY BOARDS I LOST

Hi all, I was on an education plan and I had important boards that I owned. When the plan ended I lost the boards, so I first fiddled around and deleted thinking because I had too many teams my work wasn’t showing but in reality it was the plan. I now am back on a plan but I do not see any of my boards. I was the owner of the team that I left so how do I have access to the boards again if they are important? I have the links to the board as well but when putting them in the browser it just says the link is expired. PLEASE HELP

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5 months ago
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janicNew Here
posted in Ask The Community
SVG Image disappears when zooming in

When I upload a SVG image and zoom in, the image just is not visible anymore. What could be the cause here?This is the image:<?xml version="1.0" encoding="UTF-8"?><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 30"> <g fill="#333"> <path d="M21 2H9C7.346 2 6 3.346 6 5v22a1 1 0 0 0 1 1h16a1 1 0 0 0 1-1V5c0-1.654-1.346-3-3-3zm1 24H8V5c0-.551.449-1 1-1h12a1 1 0 0 1 1 1v21z" style="fill: #001155;"/> <path d="M19 6h-8a1 1 0 0 0 0 2h8a1 1 0 1 0 0-2zm0 4h-8a1 1 0 0 0 0 2h8a1 1 0 1 0 0-2z" style="fill: #001155;"/> <circle cx="15" cy="21" r="2" style="fill: #001155;"/> </g></svg> 

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5 months ago
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hrmadoffNew Here
posted in Ask The Community
Time markers on a flow chart

I’m making a process map of my team’s processes and want to include demarcation lines at 6 weeks until launch, 5 weeks until launch etc. This is a pretty bulky map, so I want the lines to span the whole board vertically and also to be fixed in place relative to certain processes (i.e. a deal is signed and then that sets off a 6 week process, so ideally any time I move around the “deal signed” box, I want the line to move with it).  I’m currently having to keep moving the lines around and make them taller and taller.   Is there a way to more easily integrate this “timeline” into my flowchart?

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5 months ago
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Michelle BeroisNew Here
posted in Ask The Community
Customer Journey Map Workshop

Hey All,  I am wondering what is the best and easiest way to be able to take a customer journey map I created in Miro and then be able to print it out poster size. Has anyone done this? Also any advice on facilitating a journey map shareout but in real life, F2F? Now that we have been virtual for so long, I am unsure how to best to this with an in person workshop. 

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5 months ago
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Linnea Dalsgaard VilainNew Here
asked in Ask The Community
Education plan with wrong email

Hi there,I’m having an issue where I’ve accidentally been granted an education plan on the wrong account, which now leaves me unable to use my actual student account as I need to. I requested the Education plan not thinking about my university using multiple domains for student emails - one is @student.xxx.dk and the other is @xxx.dk, xxx being the uni. How do I get an education plan transferred from an account that doesn’t exist to the account that I actually use? Or do I just reapply for an education plan with the right email domain knowing that the same name and student ID will be attached to two accounts?I don’t know how to sort this out, and it looks like I have no way of contacting support since I’m not a premium member 😅Any help would be much appreciated! Update: I think, I’ve solved it :))

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5 months ago
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khalid makhloufiBeginner
posted in Ask The Community
History

Hello,I'm concerned about investing time in Miro without having a backup of my work that can function outside the Miro app and online software.The CSV export in Excel doesn't seem to accurately reflect the same information as in Miro.I understand my question might seem unusual, but I would like the flexibility to switch to another platform at any time.Thank you.PS: Posting a question here is challenging due to strict title restrictions...

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6 months ago
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Srikanth Gowda B SNew Here
posted in Ask The Community
Migrating the Miro data integrated with Jira from Data Center to Cloud Instance

Hello Team         We are Planning to migrate Jira data from Data Center to Cloud instance. As we are checking the migration compatibile of Add-on’s Miro data is integrated with Jira. We need help to understand that migrating the data of Jira will  affect the miro data or It will be migrated smoothely without braking any linking.Please help me here, if any steps/document are present to follow pre/post migration of the miro data Thanks & RegardsSrikanth

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6 months ago
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John RitterBeginner
posted in Ask The Community
Locally hosted Miro app not showing up in toolbar

   

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6 months ago
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Kim NgoNew Here
posted in Ask The Community
What's the Best App to create a collapsable Team Org Chat?

Hello! Other than the “Mind Map” app, I was wondering if anyone else had recommendations on what app to use to make the best Team Org Chart? One that can collapse and expand at will. Bonus points if there are hoverable pop ups that include more details like a profile picture. Thanks!

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6 months ago
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Regina LuoNew Here
posted in Ask The Community
Is it possible to rotate axis automatically?

Hi there, may I know if the axis can be automatically rotated from horizontal to vertical?Including all the contents aside axis, such as colorful circles and rectangles. If this function has not been developed, please tell me other ways to implement my idea. Hope someone can help. Thank you!

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6 months ago
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David EadeNew Here
posted in Ask The Community
Is there a way to disable labels on the menu bar? I want to stop the label “pen” appearing.

 

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6 months ago
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platypusmanNew Here
posted in Ask The Community
Copy as Image - size inconsistent

I love being able to copy a frame as an image, and I use this frequently. But for some reason the size of each copied image is different - seemingly random. Which is quite frustrating.It seems it depends on the height of the frame, but I don’t really know why this would be - I feel if the width is the same in Miro, the width should be the same in the copied image.Example: thanks,dustin

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6 months ago
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J.R.Beginner
posted in Ask The Community
Undo Organize Frames?

I have about 250 frames for my layout - I accidentally clicked ‘organize frames’ which has completely destroyed the frame order. Is there any way to undo this and go back to the order they were in previously?Or is there any sort of bulk-frame reorder or a way to set the frame order as intended? 

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6 months ago
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AnaNazNew Here
posted in Ask The Community
Draw.io import mistake troubleshooting

Hi All,I’m trying to import the draw.io diagram in .vsdx format, but Miro gives a mistake and says its impossible to import file. Any suggestions to troubleshoot?Thank you,Ana

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6 months ago
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Adrian MokBeginner
posted in Ask The Community
Export in quality for Board with Chinese Text

Hi,I can export all other boards in high quality on my paid account. However, a colleague transferred owners to me for a board with Chinese text and I am unable to export in high quality. Is the reason because of the typefont for the chinese text?

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6 months ago
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Adrian MokBeginner
posted in Ask The Community
Export Board with Chinese Text

Hi,I can export all other boards in high quality on my paid account. However, a colleague transferred owners to me for a board with Chinese text and I am unable to export in high quality. Is the reason because of the typefont for the Chinese text?

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6 months ago
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emhummelNew Here
posted in Ask The Community
Can the Planner use the JIRA Team field

I would like to use the JIRA Team as a column or swimlane in the Planner. Is that available?

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6 months ago
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Kim O.New Here
posted in Ask The Community
Voting Area

I use Miro for dev team refinements and they vote by selecting a numbered sticky note.  It would be great if I didn’t have to select the same area over and over each time they vote. 

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6 months ago
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caitybkNew Here
posted in Ask The Community
Still cannot read tags

I’ve been using Miro for a few months but how has this not been addressed? You legit cannot read white text in tags. I work in Product—this is not a hard fix but a lack of Miro team not reading their forums. Weird stuff.  This post is THREE years old, pffft:https://community.miro.com/ideas/accessible-text-and-edit-icon-for-tags-3891

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6 months ago
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JayMoBeginner
posted in Ask The Community
Miro Assist to summarise transcripts

Hey all,I’m investigating using Miro as a knowledge repository of all our user research sessions. We use Miro extensively as a business anyway and we’ve seen some success with this.Now with Miro Assist you’d think it’d be pretty easy to be able to take a transcript and get Miro to make sticky notes of what you want - and mostly it is! It’s just hard to know what Miro Assist can do...and what it can’t do.I’m having some issues:When I ask Miro assist to do my request i.e. “summarise this feedback into individual points of feedback by X and not X” it does it well and presents me an answer in the chat of what it would show...and yet when I ask it to make it into cards it tries to summarise it again and I’m left with less cards than bullet points. Any ideas why? I wanted it to add tags to the sticky notes of the person who made the comment, their company and the piece of functionality they were talking about. Weirdly it actually gets all the information right - but it doesn’t seem to be abl

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6 months ago
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Joel CallandNew Here
posted in Ask The Community
"From" Email address for Request Management setup for JSM

Hi all,I am trying to set up Request Management to create a ticket in our Jira instance when a license is requested. But, we restrict access to create issues in that Jira project to only select People. Does anyone know the “From:” address that Miro is using to send this request to Jira? If I know that, I can create a service account in our instance and add it to our Project.Thank you! 

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6 months ago
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Roee Shachnai SHENKARNew Here
posted in Ask The Community
MIRO BUG PASTE ITEM repeats many times

HelloSometimes when I paste items in my mirror board this are pasted a 100 times all over many frames

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6 months ago
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tilogNew Here
posted in Ask The Community
Unable to view billing information

I upgraded my team and am therefore the billing admin on the account. I do not have the option to view, update, or even cancel my team’s subscription. This is incredibly frustrating and I would now like to cancel the subscription - but how am I supposed to do that?

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6 months ago
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Phill Bueno DutraBeginner
posted in Ask The Community
I can not add Miro app to zoom

I can not add "Miro" app to my zoom app via the Zoom Marketplace or via Miro.  Seems to be stuck in a loop.

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6 months ago
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converteak
posted in Ask The Community
Musica in tutte le situazioni?

La musica ha il potere di influenzare profondamente le nostre emozioni e il nostro stato d'animo. In questo articolo, esploreremo l'importanza della musica nelle diverse situazioni della vita quotidiana e come essa possa influenzare il nostro benessere complessivo.Musica per il lavoroLa musica può avere un impatto significativo sulla nostra produttività e concentrazione durante le ore lavorative. Studi hanno dimostrato che determinati generi musicali, come la musica classica o strumentale, possono migliorare la nostra capacità di concentrarci e affrontare compiti complessi.Musica durante lo sportDurante l'attività fisica, la musica può essere un valido alleato per motivarci e migliorare le nostre prestazioni. Ritmi energici e motivanti possono aumentare la nostra resistenza e spingerci a dare il massimo durante l'allenamento.Musica per il relaxDopo una lunga giornata di lavoro o durante momenti di stress, la musica può fungere da strumento di rilassamento e riduzione dello stress. Melo

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5 months ago
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