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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,352 Topics
  • 24,579 Replies
7352 Topics
J
John HowardNew Here
posted in Ask The Community
Card with expand arrow at center bottom.

I have some Cards on my Miro board that have an arrow at the bottom of the card. If I click the arrow the card goes to full length to display all the text on the card and the arrow goes away. How do I get it back to have the arrow?   I like this because the card size does not grow even though I add more text.  I can not figure out how I got the arrow at the center bottom on the border of some of the cards in the first place. If I place a brand new card it does not have the clickable arrow.  

1
Kiron Bondale
4 years ago
M
Mathilde VerdierNew Here
asked in Ask The Community
On the Company Organizational Chart template, how do you create additional columns on the chart under the top box?

On the template, there are only 3 columns but I would like to add more (and then more rows under each column). Please help!

2
Kiron Bondale
4 years ago
P
Paul JongewardNew Here
posted in Ask The Community
Copying text from Miro and pasting into another application - without formatting

Why is it that whenever I copy text in Miro and paste it into another application it always comes with a grey background that I can’t seem to remove? I often want to pull pieces of our notes out of a board and put them into another document, but the formatting always includes this grey background, and I can’t figure out how to get rid of it. 

4
Kiron Bondale
4 years ago
D
Drew QuiringBeginner
asked in Ask The Community
How can I merge multiple nodes to become a list in one single node?

Can I select and merge three sibling nodes so that the various points appear as a list in one single thread source? I tried selecting them with Ctrl-G (Grouping) on a PC, but no luck. Thanks!

1
Kiron Bondale
4 years ago
A
AbbijNew Here
posted in Ask The Community
Mind map troubleshooting

Out team worked for a couple of hours on a mind map, and then the nodes have created additional random leaders/tree lines to an arbitrary point on the whiteboard. We are unable to select /delete whatever the thing is that the leaders are going to. also some node have just lost their leader / connectors

12
Kiron Bondale
4 years ago
R
RoxyBeginner
posted in Ask The Community
Video/mic pop up bug when screen sharing

Hi all,  I use Miro with Zoom to run remote workshops. As I’m using Zoom, I don’t want to use Miro’s video and mic feature but recently when I share my screen these pop up and start running automatically creating an echo and awkward moment while I try to stop the Miro video and mic.  I never had this problem when I first started using Miro, then I experienced it about a month ago. Then it stopped and recently it started again. Is anyone else getting this issue? Will Miro fix this bug? I want to share my screen without Miro’s mic and video feature automatically running! 

3
Matt Stocker
4 years ago
J
JoostBeginner
asked in Ask The Community
Discover teams on company domain

Hi all, When signing up for a trial I was presented a list of teams already on my company domain. As I didn't want to join those I created a new team. Now I wanted to have a look at the team list again but there is no way to find that. How can I discover what other teams exist on our domain?   Thanks!

5
Marina
Mironeer
4 years ago
TADesign
TADesignNew Here
posted in Ask The Community
SVG's with gradients no longer working

Hi Miro squad. Recently Ive noticed that any SVG’s imported with a gradient in no longer work, it just converts the grad into a flat shape? Does anyone know why this might be happening? I can still copy and paste old svg’s from other boards and they work, any new ones import do not work. I’ve compared the code of the SVG’s between new ones Im making and older ones that used to work and there is no difference. In fact older SVG’s which Ive been able to use in the past with Miro, now do not import correctly, so it must be a Miro processing thing.  Can anyone from Miro HQ help or are there any other users finding the same issue?

2
TADesign
4 years ago
B
BenjaminNew Here
asked in Ask The Community
Join a public shared board via Miro Desktop App

Dear Miroers, How can I open a board in my Miro Desktop App, when that board has been shared with me for editing via a public share link and not by adding me as a team member? (This post seems to handle a similiar issue: https://community.miro.com/wish-list-32/open-desktop-app-from-web-browser-1357) Thanks for your hints! Best, Benjamin

2
B
4 years ago
P
Peter UchytilNew Here
asked in Ask The Community
Remove "formerly RealtimeBoard" from Slack app feed title

It’s a small, small thing, but when integrated with Slack, the channel that Miro sends notifications to is labeled “Miro (formerly RealtimeBoard) Feed”. I haven’t heard anymore mention RealtimeBoard for a long time. Could this be removed? Just “Miro Feed”.

2
Marina
Mironeer
4 years ago
J
Julia KopitinaBeginner
posted in Ask The Community
How to show my cursor to users on the board

When I discuss something with my students, I need something like a pointer - to point on what I am talking about. It would be useful if they could see my cursor (and better - without my name under it). Is there a way to do it with Miro?

5
Marina
Mironeer
4 years ago
T
Tsuneo TachikawaNew Here
asked in Ask The Community
Where are miro's Board and uploaded documents stored?

Hi, My name is tachikawa.I have a question. Where are miro's Bord and uploaded documents stored?I want to save the Bord and documents including customer information on my company's intranet. Is it possible?

2
T
4 years ago
hamster_elite
hamster_eliteBeginner
posted in Ask The Community
Best Practice - VERY large 'User Story Framework Map' board

Hello all!   Question: What are some best practices to manage very large ‘user Story framework maps’ without over-complicating entire process of creating user stories for user roles?     --- I just discovered this app and I am LOVING it! Its like Trello on steroids mixed with draw.io and balsamiq.  really cool software.   Right now I am using Miro to heavily document my ‘social application (think similar to Facebook) user activities, tasks, and stories.  I have over 1500+ user tasks so far.  In my case I have 4 areas of the application in which I have created (4) User Story Framework Map Boards   Public Area (where non-auth users can visit and what they can do) Standard users (User Type - A) - What authenticated standard user type A can visit and do Other User Type (User Type - - what authenticated user type B users can visit and do App Admin User Type (User Type - C) -  this is like the ‘Facebook admin / Facebook staff user for reference.  This is what all User type c can

1
Kiron Bondale
4 years ago
V
VinodhiniNew Here
posted in Ask The Community
404 error

Scenario1: When we add user email id in miro and send invite 404 ERROR is found when clicking on the link 'https://miro.com/welcomeDQj9EzXfPsJqhNwcZeUFr2PoxD7Q3nRg25CLK9H9eR8sNUKnZ3zK5ZpSSvrPqMJS' from gmail   Scenario2: When clicking on 'Go to Dashboard' from gmail - it takes the user to SignUp page if they are not logged to miro - should it navigate to SignUp or SignIn page?

1
Kiron Bondale
4 years ago
C
CherryEnglishNew Here
posted in Ask The Community
Is Miro usable as a webinar platform?

I’m a teacher I like the the way I can organize my space on micro. A lot.  I want to broadcast my webcam and my voice to many students at the same time…. and give them the ability to see the board, my face, hear me and leave comments. No editing. Is it possible on Miro or the video chat function won’t work this way? What payment plan will it be? What is I want to broadcast to more people, 100 of them - should I better just open my Miro board, film the screen with another app, stick on my face and use a different platform. I mean, to use Miro as a background. I understand, the main idea of the platform is collaboration, but still…  

3
C
4 years ago
R
Rodolfo Espinosa BuenoBeginner
asked in Ask The Community
How to bring collaborative whiteboard into my conference room?

Hello, We have a web-app for online education that contains rooms for online conferences and workshops. We want to bring Miro’s real-time, collaborative whiteboard into our conference rooms, so that our clients can login into their accounts and bring their whiteboards to work together in our conference rooms. So my doubt would be: if I’m working with clients in Miro, should I use Consultant Plan or Enterprise Plan? (considering they are working in Miro embedded in our web-app). About the implementation What would be the correct Miro tool to be used to create this functionality? I understand that Boards Picker allows bringing specific apps for specific teams, but is the same tool (Boards Picker) capable of bringing clients’ boards into my conference room? PS.: Whereby (app for conferences) has the exact same functionality that we want to implement (see image below). It means that they bring clients’ collaborative whiteboards into conference room - when you choose Miro in Whereby, a l

2
R
4 years ago
J
Joachim RiegelNew Here
asked in Ask The Community
How to export Boards for Clients

Hello Community, I as a consultant got an request from a client to prepare an Innovation Workshop in Miro. The client want´s a customized blueprint from me, which should be integrated at least in his companies account.  I´ve no access to the clients space. So how can I create in my space and send him a version of my workshop? Thanks for helping me

9
Kiron Bondale
4 years ago
T
Terry Rich WhiteheadNew Here
posted in Ask The Community
Account Renewal and Quotations

Hi My employer has strict procurement procedures. One of the stages we go though to make a purchase requires a written quotation. I have ask the Miro support centre for help, but I’m just directed to the renewal page which is acceptable to the organisation. I know the payment will be automatically taken but there is a risk the payment will be blocked with the inevitable circumstances of loosing access to Miro. Basically is there a way to get a written quotation from Miro. Terry

2
T
4 years ago
B
BennyNew Here
asked in Ask The Community
Thumbnail Preview for Google Maps

Hey, I’m trying to embed a google map with an iframe into miro. I can embed the map but I don’t see a thumbnail of it in the non activated state, just the grey box with a play icon. When I activate the iframe everything is fine but when I leave it I only see the grey box with play icon again. How can I get a preview of the map for the google maps iframe?   cheers Benny

1
Kiron Bondale
4 years ago
V
Vaseline MBeginner
posted in Ask The Community
Is there a way to update custom made company templates without admin?

Specifically, if I needed to update a custom made template frequently, would I need to always notify the company admin to update it? Or is there another way to update it for company use since I'm the creator of that template?

6
Kiron Bondale
4 years ago
E
Evan TNew Here
asked in Ask The Community
Confusion on whether I need seats or licenses, or both?

Hello,   My firm recently purchased 2 Consultant Plan licenses for 2 consultants who will be using Miro on the same client.  I thought that one of them could easily create a team for the client, and then invite the other user as a Team Admin, and then use day passes or anonymous editors as needed for client stakeholders. However, after creating the team, we had to purchase a ‘seat’ at an additional $15 so that the other license could join it.  Is this how Miro works or did we set up the accounts incorrectly?  I'm confused why the two licenses can’t join a team together without the need for purchasing these seats at an additional cost.   

3
Jonathan White
4 years ago
G
GavActive Contributor
posted in Ask The Community
Can we mix in some free accounts with our corporate ones?

Our organisation can’t afford to roll our Miro to everyone - it’s cost prohibitive. In any case we don’t need everyone to create and manage their own boards. What we we need is just the ability to view and potentially comment on the boards my team produces. Can we mix in some free accounts with our corporate ones? I notice that when people sign in with their corp email they are added to our team and billing starts.  I think we’re on the team plan.

2
Marina
Mironeer
4 years ago
M
martijnvandoorenNew Here
asked in Ask The Community
Sketch Integration

Hi there, I am trying to figure out how to install the Sketch integration. There doesn't seem to be a file explaining how to install https://miro.com/sketch-integration/

2
Marina
Mironeer
4 years ago
M
Muhammad Abdullah YounasBeginner
asked in Ask The Community
How to reactivate my Miro account with the same email address

So, I had a miro account and I created a random team to just test out the platform. I didn’t needed it anymore. So, i went to delete that team and ended up deleting my account somehow. I received an email and messages on miro that your account has been deleted :/    I want to reactivate my account with my old email address. I am allowed to login on here in this miro community somehow but when I login to miro.com, the website just keeps on loading and it never finishes. So any help would be appreciated

4
M
4 years ago
J
Jo ShawNew Here
asked in Ask The Community
Max number visible for video chat in an interactive workshop?

I am planning to run a collaborative workshop next week  - there are probably going to be 12-13 participants. I am a little concerned about the visibility of all participants on screen (joining by video chat). I have never tried anything with so many. I have seen elsewhere that that participants will be stacked up on top of each other with a slider iof more than 3 or 4? And everybody will have to manually move up and down to see who is talking? What’s the best practice for handling this kind of situation? First time I have done this on Miro, I am quite anxious.  I also have seen that some people run Zoom/Teams alongside instead? But my concern there would be that the whiteboard screen would end up being pretty small on Miro if half the screen is taken up with Zoom?

2
J
4 years ago
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