Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 6,244 Topics
  • 21,528 Replies

6244 Topics

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Ant PughNew Here
posted in Ask the community

Shareable link not working for some visitors

Can anyone help me troubleshoot why some visitors are taken straight to a Miro board via a shareable link, whereas others are asked to create an account?I just ran a virtual session, where 80% of the visitors could access the board via the link (some of which already had a Miro account, but many of whom didn't). I am a paid user, and set up the sharing settings as per the instructions.I have another workshop later today and would really like to avoid the same issues!Here is the board in question: https://miro.com/app/board/uXjVPiKMjcg=/?share_link_id=6425333

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9 months ago
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Blackbox InnovationNew Here
posted in Ask the community

Wireframes Bug: Fields Inside Objects Not Moving with Parent Object

Hi. We use the Miro wireframes feature a lot. Unfortunately there is a bug when inserting objects. Procedure:1: I drag a tablet screen into the board.2nd: I drag a text field into the tablet screen3rd: I drag a second tablet screen into the board4th: I cut the text field to the clipboard (CTRL-X)5th: I select the second tablet screen and paste the text field (CTRL V)6th: When I move the second tablet screen, the text field in it moves with it.7th: I move the text field inside the second screen with the mouse.8th: When I move the second tablet screen, the text field inside it does not move and remains fixed.7th: There is no way I know of to get the text field to move with the second tablet screen. Video describing the BUG: https://www.veed.io/view/af0148c8-786b-469c-85ae-65a87788e005?sharingWidget=true&panel=share

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9 months ago
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ChrisBNew Here
posted in Ask the community

Do guests receive notifications if I change the board?

Not sure if guests receive notification summaries if I change board contents. I’m using the consultant plan. Any help appreciated 😀.

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9 months ago
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Parents QueriesNew Here
posted in Ask the community

Miro Embed

Can I embed miro on parenting website?

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9 months ago
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Zuma IbehNew Here
posted in Ask the community

Moving Miro subscription

Hi,I am trying to reduce the team size of my company (we were overcharged on our Business Plan subscription). Currently, I am the only admin and I have two guests under our subscription. One of my other colleagues is a paid member and I am trying to demote her to a guest (so that I am the only paid member) but it won’t let me do so. It keeps saying that the team must have at least one admin even though it does (as I stated, I am the admin).My colleague suggested that this may be due to the fact that she was already an Admin on her own team and it seems that we joined her team (ie when we started our Business Plan subscription, our subscription connected to her existing sales and marketing subscription). Is it possible to move our Business Plan subscription to another team so that it is not connected to her marketing subscription? This way we would be able to have our own separate team in which I am the only paid member.Any help on this matter would be much appreciated.Best,Zuma

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9 months ago
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Hayk GhukasyanNew Here
posted in Ask the community

Some objects are stuck at the same place and won't move

Reopening this issue

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9 months ago
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JigeeshaNew Here
posted in Ask the community

Adding newly tagged stickies to an existing cluster

Hi, I have created one set of clusters. Now I have a new set of stickies that are tagged and need to be included in the existing clusters [the tags are the same]. I tried this but it creates new clusters with the same cluster titles. Any solution for this? 

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9 months ago
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The Smarty TrainNew Here
posted in Ask the community

Is there a way to create separate links to share with guests for different parts of a Miro board?

I’m trying to create a Miro board which will be used for several different groups, in which each group has their own section of the board. Is it possible to create a link specific to each group/section so that when guest users receive a link to the Miro board, it brings them to their specific section? Thanks in advance!

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9 months ago
Maxy Bebber
Maxy Bebber
posted in Ask the community

Templates and their Source Frames

So we are going through the process of templatizing a lot of our common items in Miro boards - site plans, tech call outs, and things of that nature - to better share information between departments. We’ve saved out all our primary assets and templates as we needed, but now we want to clear up the Board we created them on to use as a clean, simple sample that can be used as a referenced gold standard for what all boards of this intended use case will look like. This leads us to the million dollar question: “If we delete the frames used as templates, will the templates remain?”And if the answer to that question is  “no”, this follow up:“If we copied our frames and template generations into a different board, would they still be referenced by Miro, or would we need to RE-export the frames as templates?”I’ll be doing some tests myself, but if anyone had any insight that’d be helpful.Our frames have a number of SVG items, shapes, lines, and in some cases images, though we have prevented fr

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Maxy Bebber
9 months ago
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Javier NoceteNew Here
posted in Ask the community

Educational license how can i renovate it?

Hi, mi educational license expires on April 5 and i dont know how to renovate it. Need help!My classes start in two weeks  Whit loveJavier from Argentina

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9 months ago
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Mai AmitNew Here
posted in Ask the community

Full screen mode - no longer available?

Hi!The new presentation mode lacks the ability to expand the frames into full screen (previously, I would click “present” and then again on the “play” button to reach the full screen mode). Is this true? Such a shame! We’ve been presenting with Miro, and without this feature we will have to go back to using keynote. It’s really much less nice and clean to see the edges of the frame and the toolbar on the left.  Any chance this will be fixed?Thanks!

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9 months ago
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Val IveyNew Here
posted in Ask the community

Unusual hours for maintenance?

I got the notification “Upcoming scheduled maintenance: Saturday, March 11, 2023, 9:30 (your time), Miro will be unavailable for 2 hours.” That makes the beginning time to be 6:30 AM UTC which differs from the one mentioned in the corresponding article https://help.miro.com/hc/en-us/articles/360017731393-Maintenance-statuses Can someone confirm what the actual maintenance time is?

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9 months ago
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Yair YehezkelNew Here
posted in Ask the community

Objects don't "attach" to the top most frame of nested frames

I honestly can’t remember the functionality, but I am getting super frustrated with the face the objects always attach to the “base” frame and not the relevant frame I am working on. ( I attached a screenshot)I am wondering if this a new bug, or feature?if it’s a bug, i’d love for a fix ASAP. If it’s a feature, would to hear any suggestions on how to better utilize the system.  Thanks in advance 

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9 months ago
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Brandon James ResoBeginner
posted in Ask the community

How can I quickly generate or edit a mind map using an indented list?

Hello,I’m new to Miro and am curious if there is a tool or app that will allow me to quickly generate or edit mind maps as an indented list? In other software, a list would compile all the nodes and then I can indent or reorder them as desired to generate new nodes.  

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9 months ago
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BrownoNew Here
posted in Ask the community

BUG, loss of flow items...

Chunks of a flow shifted ramdomly across a board when coming back to Miro - I amended a number of items in a flow.  Walked away, came back to it 2 hours later, all the amended ‘blocks’ have moved all over the board.  I thought they’d gone and panicked.  It’s happened before but only one or two changes.  This time whole parts of flows have moved all over the board.Has this happened to anyone else?

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9 months ago
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Irina_IINew Here
posted in Ask the community

the board without access

I used the miro board with my personal account for the corporate work but after receiving from the company the license for working in the enterprise version with the corporate account I haven’t access to all my boards with my personal account and after logging into my personal account get the invitation to the corporate board without possibility to choose other options or functions. Could you pleasehelp me with this issue?

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9 months ago
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OlexandraNew Here
posted in Ask the community

Plan upgrade for users from Ukraine

Hi! I’ve read the information that Miro supports Ukrainians, so I’m writing to know if it’s relevant or not. I’m a teacher in Ukraine working on my own using free boards as the main workspace. I would love to continue working with Miro and try some new functions in the upgrated plan. Could you give me the answer if it is possible now? Thanks a lot in advance! Peace and love :)))

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9 months ago
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Daria MykytenkoNew Here
posted in Ask the community

Subscription upgrade for Ukraine

HelloI heard that Miro generously supports Ukraine and Ukrainian people, and thus there has been a possibility for Ukrainian users to get their plans upgraded for free. Is there still such a possibility? And what is needed for that? I’ve already upgraded my plan though. I would be grateful for your response. Thanks in advance! 

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8 months ago
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Sam CameroNew Here
posted in Ask the community

Adone Illustrator to Miro

How do I copy all the graphic elements I created in Adobe Illustrator and then pasting it in Miro without it being one image? I still want to be able to click on each graphic separately while in Miro? I’m hoping I don’t need to copy and paste each graphic element one by one. 

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9 months ago
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Hugh BathurstNew Here
posted in Ask the community

Miro looks usable but can't use as can't save locally

.. I’ve seen a few conversations around this so - unless hear back - will conclude there’s still no option to save work locally so alas, unlikely to use and recommend your useful looking software.  Cheers Harry (Cronulla, NSW)

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9 months ago
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Wyatt W. BarnettNew Here
posted in Ask the community

Arrow Keys in Presentation Mode now shift the frame not advance the show. Breaks a few of our remotes . . .

It seems like the latest Miro app update changed the presentation mode keyboard behavior a bit. On both the windows and mac app the arrow keys now slide the frame around the presentation, not advance the frame. This broke a few of our remotes. Thankfully we had one that used page down not right / left arrow. Is there any way to turn this function off of switch the behavior back? We really liked those remotes.

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9 months ago
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V SahNew Here
posted in Ask the community

Lost access to the board i own

I’m using the free version. I created a board a few weeks ago, and shared it with my internship account. I wasn't working in a team, I was solo. Today, I clicked on the board, and a notification popped up, telling me I did not have permission to access that board, and I had to ask it to its owner. But I am the sole owner! I also received a pop-up to create team… after creating a team the board is lost!!I cant find it anywhere, in the 1 team I created… and I don't have any trash.This board is extremely important, I have the link, but neither my personal account nor my internship account can access it. what to do?

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9 months ago
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Evgenii KondratovichNew Here
posted in Ask the community

Deleted board does not appear in trash

Yesterday we tried new automation for deleting users and accidentally deleted their content. I tried accessing Miro by signing in as those users but not a single one of them had deleted board in their Trash. It’s either non of those users were owners and board deletion is not related or I’m missing something. Please help me find the owner of the deleted board so I can restore it.I have: deleted board URLI’ve tried:https://community.miro.com/ask-the-community-45/the-board-was-deleted-by-mistake-i-couldn-t-find-my-board-v1-0-2941 Checling Trash folder as AdminAt this point I’m desperate

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9 months ago
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Ákos GellényiNew Here
posted in Ask the community

Show the year of the date in cards

How can I change the date format on a card so that I can see the year? We are building a program board where there are items with the same wish date but in different year, but on the card only month and day is showing up, so it is hard to decide at first sight which year it is referring to.  

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9 months ago
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Carlos JaccoudNew Here
posted in Ask the community

HELP: I wrongly exported a board and delete the team - now I lost everything.

Hello, I did a backup of what I thought were the boards inside by team, before deleting everything, and it seems I simply created a shortcut to the board instead of exporting them per se. Now I need to recover those files but I see no trash can - I guess because I have the free version of the app?Anyone with knowledge that can help me here? It’s really important to me. Thank you

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9 months ago
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