Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,710 Topics
  • 22,629 Replies

6710 Topics

M
MrMoosieManNew Here
posted in Ask The Community

How do I log into the desktop application?

I’ve used the desktop app for a long time but just reformatted my computer.  Now, after downloading and installing the application, I do not see where you log into the app.  Below is what I see when I launch the desktop app.  Any ideas? 

1
M
3 months ago
N
Natalia NascimentoNew Here
asked in Ask The Community

Questions about the Free Plan

Hello,Would you help me?I would like to know some questions regarding Miro's free plan:1 - Can companies use the free version for commercial purposes?2 - Is there a maximum limit of users for a company to use the free version? if yes, which one?3 - Is there any documentation (terms and conditions) that informs this limitation/non-limitation of the use of the free version by companies?Thank you!

2
N
8 months ago
P
PolinaZhukovaNew Here
asked in Ask The Community

payment issues

I can't pay for a monthly subscription by my card. I tried to use 3 different cards and in all cases there is a message "there is an issue with your payment method. Try a different payment method". Please, help me, I just want a starter plan, why can't I pay for it?

4
Maria Pedone
Mironeer
1 day ago
gryback
grybackBeginner
posted in Ask The Community

Jira Cards - Due date to appear after Start date on card.

Currently, the start date appears after the due date, which is counterintuitive and confusing at times. 

6
Paul Snedden
7 months ago
T
Thao PhamNew Here
asked in Ask The Community

Changing node type

Hi guys, I can’t find the node type button anywhere in Miro, is it only available for some members or what? Thanks a lot

1
Kiron Bondale
10 months ago
H
hanezNew Here
posted in Ask The Community

why password is needed every time I open a board

I’m logged in under my miro account. I even use the separate Miro app on my Mac. I have a opened board before (with logged in status) and entered the correct password. I then starred the board. And still, with all this authentication going on, _every time_ I re-open a starred board, I have to enter the password (oh wait, where is it again, which outlook email/appointment contained the password, or was it Teams, or Slack, or… well it was 3 month ago i really don’t remember, etc.etc…..)What’s the whole use case of 1) logging in, 2) using the dedicated app & 3) starring boards - if after all these actions you still will not let me access my boards without knowing a password? I knew it the first time, right? Why ask again and again?

0
H
1 year ago
Y
YheizziNew Here
posted in Ask The Community

Same user in different teams - How does the license work?

At the moment we only have one Team, I would like to have a few different teams, but can I add the same users in different teams without having to pay for an extra license for the same user?I tried to open a new team, and tried to add someone who was part of the existing team we have, but is asking if I want full license or not for this person who already has a license. I hope this makes sense and someone can help. 

1
Kiron Bondale
2 years ago
N
Nancy FolsomBeginner
posted in Ask The Community

Objects suddenly locked mid-process

I’m a group new to Miro. We have a board where several people have been adding and moving stickies. All of the sudden we can’t move or add objects. Yes, cursor is in select mode (arrow, not hand). I’ve right-clicked in a blank area and selected unlock all, but the response is there are no items to unlock. There are no frames. In my case I’m using FireFox browser. I tried setting the navigation mode to mouse, but still no joy. It was working fine with FF and not having set the navigation mode. Also in my case, stickies and other objects are locked. What do I look for?  Never mind. I refreshed the page and now I see the that we’ve exceeded the free limits:  

5
Robert Johnson
2 years ago
D
Dominic DemolderBeginner
posted in Ask The Community

What type of subscription do I have?

How can I tell what subscription my organisation has? 

4
D
1 year ago
S
Sasha ZavyalovaNew Here
asked in Ask The Community

Members in Team plan

Hello! We have a team of 20 people who need to view and comment the boards (not anonymously so that we know who commented what) . Other 3 people need to be able to create boards/upload and manage them in all the other ways. Do we need a plan with 3 paid seats or with 23 in order for other users not to be anonymous + comment? Thank you!

2
S
2 years ago
K
Karin Ines Kreuter
posted in Ask The Community

Visual roadmap for a qualification process with quality management (QM) standards and controls

Hi Miro community, I want to provide adult pupils  in my course a  process roadmap which visualizes: phases and goals of their learning and qualification process stakeholders in their future working environment to work with roles of the stakeholders  legal rules and quality management controls in their future working environmentThe heart of my whiteboard will be a swimlane diagramm.Any similar solutions or visions already in the community?

3
K
2 years ago
A
Andrija MihalicNew Here
asked in Ask The Community

Miro dashboard is on a perpetual loading mode

I’m new to Miro - for several days now I have still not been able to log in - the Miro dashboard is on a perpetual loading mode. 

4
Alyona
Mironeer
1 year ago
I
Ian StokolNew Here
posted in Ask The Community

Cognitive dissonance and MIRO miscommunication

Why is MIRO unavailable when the status monitor says services are restored?

3
Manouska J
Mironeer
4 months ago
C
Chris BuffeyBeginner
asked in Ask The Community

Upgrading to a consultant plan

Hi, I´m fairly new to Miro and currently on the free account although looking to upgrade to the consultant account. I’m a (private) language teacher and will be using the boards to enable my classes to collaborate on projects and submit written work. So far, I´ve used it with two groups (8/9 students in each) and I’m sufficiently impressed to pay for an account to allow me to create more boards for more groups.I believe the consultant plan is the best for my needs, however, when I try to upgrade I see a message that I have 17 members on my team and need to remove some before upgrading.So my questions areHow do I remove the team members from boards I have already created and shared? Will I need to send my students a link each time they connect? (I plan to “frame” each lesson, so the students will keep coming back to the same board and link.)Many thanks in adance  Chris

5
C
3 years ago
J
Jesper FernströmNew Here
asked in Ask The Community

Only guests within domain

Will the domain allow list still be respected if we enable Guest editors in our enterprise account?So only people on our domain can be invited as Guest editors on a board. 

1
Nick_Miro
Mironeer
1 year ago
M
Michael StearnsBeginner
posted in Ask The Community

One-Drive Error Message

Hello Community,We’ve successfully authorized One-Drive to use Slack for the organization.  We received an interesting message even though the link pasted into a channel worked, preview showed up and user was able to access.Any ideas what this means or has anyone experienced it? “Hmm, that didn’t work.Something went wrong trying to process “that link”error id: a692b767-xxxx-xxxx-xxxx-xxxxxxxxxxxx Thoughts? 

1
Eva27
Mironeer
2 years ago
A
Aurore GazdaNew Here
posted in Ask The Community

My PDF pages rotate when on Miro

I have added PDFs onto Miro before, but for some reason, this one PDF document will rotate pages in  my PDF to a portrait orientation, when I have them all laid out to be in landscape. Not all of the pages, but most of them. It’s just this one PDF, I don’t understand why. I have reuploaded it with different titles, but I need to have this document up as a PDF.I went back and resaved all of the pages separately, and recreated a new PDF. So far it seems to be keeping all of the pages in the correct orientation.

2
Robert Johnson
2 years ago
P
Peter StrausBeginner
posted in Ask The Community

Multiple Simultaneous Viewers of Card Contents?

Hi There, my business partner and I want to be able to view the contents of a Card simultaneously. Is this possible?

5
P
1 year ago
I
IrinyNew Here
posted in Ask The Community

Having 2 teams: on Team subscription and Free one

Hello!is it possible for my company to create 2 teams in one account: With Team subscription: for people who actively create the boards. With Free subscriptions: for people who do not actively create new boards. Thanks!

2
I
2 years ago
M
Mario BeckerBeginner
asked in Ask The Community

consultant plan - 2 members - invited by link who can edit - pricing?

I´ ve added two members with a link to my board. Both can edit the board. They weren´t asked to pay for a daypass. Ist that for free - or do I now have to pay for it? It will be a 3 Month learning-journey …. and if I / them would have to pay for editing, I would set up another board with different rights. 

4
M
2 years ago
L
Leonie BrühlBeginner
asked in Ask The Community

Consultant Plan: Limit of licenses

Hi everyone, currently we are on Consultant plan with 74 full licenses. For a large workshop coming up, I wanted to buy 32 more licenses - but I can only select 100. Is a 100 licenses the maximum of full licenses I can have? I am looking forward to your reply.Cheers- Leonie 

6
Robert Johnson
2 years ago
M
Mark1290Beginner
posted in Ask The Community

Can't open a specific large Miro Board

Hello,My team of ~6 Education users can’t access a specific Miro board, although other boards work fine. It’s been down for about a week, the loading bar will just stay stuck mid-way. This board was filled with a lot of images and so I imagine it could have been overloaded. We all have different laptops, browsers, etc. Does anyone have any suggestions or insights?Thanks in advance.

5
D
1 year ago
N
Nadia KhawajaBeginner
asked in Ask The Community

Play an embedded Youtube video for guests in the board

Hi all : ) I’ve come across the issue that Miro does not let the presenter play a video which can be seen by all attendees of the board.  I’ve seen some posts on this bug but from a few months ago and am wondering if any fix had been found to this glitch? I would be super grateful if someone could shed some light on this :) I’ve meeting tomorrow and might need to switch to Teams if this cannot be done directly on Miro :(Thank you all and have a great start into September! 

2
E
7 months ago
R
rwadeyNew Here
posted in Ask The Community

Miro is Disconnecting My Gifs

Hey all! I’ve noticed this issue in the last two weeks. Gifs with unique names are being disconnected and turned into “image.png”. This has happened twice now. The first time it was noticed was two days after adding the gifs to the file, all the gifs had been changed to “image.png” and were no longer gifs. This happened again today but only 30 minutes after adding a gif (other gifs on the board were not affected). I am adding both gifs I have made, locally from my computer, and gifs from the internet (copy and pasted). It seems that regardless of their location (or even size) this issue is reoccurring. This doesn’t apply to ALL gifs though, gifs in other boards remain gifs for weeks and so far have not disconnected. Does anyone know why this is happening? It’s creating a big issue for our motion designers and clients as we use Miro as our main presentation format in meetings. Thank you!

1
Nick_Miro
Mironeer
1 year ago
B
Baris ImrenBeginner
posted in Ask The Community

Choosing the entire template

Is there any ways to choose the whole template after adding it to the board? I add couple of templates, but I cannot chose the whole template since it only allows me to chose cells or single elements. So I cannot widen or change the position of the template :(

5
B
2 years ago
Terms & Conditions