Ask the Community

I´ve been using Miro Flow since Day 1, and I´m having trouble having it actually read information on Google Sheets. AI is enabled on the board, the google sheets objects are being displayed (and I can edit them on the board), but when using the Flow connects from them into a prompt the resulting document says the agent can´t read the documents - or worse just hallucinates results. Has anyone been able to actually use google sheets as input to a Miro Flow prompt?

Hey there, i used to do a lot of work on MiRO some years ago and i recently got back to using it. I discovered that every single image of all my boards is now a negative of itself. Creating a new board and inserting a new image by various methods all result in the image being displayed as a negative.Has anyone had the same issue ? This makes it pretty much impossible to use MiRO for my intended purposes as all images because unreadable. A series of portraits, all rendered as negatives by MiRO. Original images are standard photographs. 

Dear Miro Support Team,My name is Yuliia, and I am a teacher from Ukraine. I am writing to kindly request access to a free subscription to your platform. I use Miro as an essential tool for creating interactive lessons and activities for my students, helping them continue learning. Thank you very much for your time and support. I look forward to your positive response.Sincerely,Yuliia

Dear Miro Support Team!I'm from Ukraine and I use a board for teaching my students.Due to the ongoing war in Ukraine, it is financially difficult to afford the paid plan. I kindly ask you for getting a free starter plan for Ukrainians. If so, I'd appreciate your help on how to get it. Thanks in advance.

Hi, This is a very desperate ask-for-help post: Since graduation, I lost access to my EDU miro account(which only supports SSO login) where I have most of my academic material stored inside.I contacted MIRO before—MIRO asked me to ask my school—I tried all the options of contacting the IT center, the faculty and the contact center of my university—they can do nothing about it: there’s no way to get my EDU email back because it is terminated not long after my graduation. But I want to try once again: is it possible to get help from MIRO admin to get access to my EDU account and share the information with my new paid MIRO account? I guess this is the only workaround(correct me if I’m wrong) and I sincerely hope that this by any chance would work.Really appreciate any help you could provide. Many thanks,Tanya

The payment was made on the expiration date.   Please cancel it. . 

Good day together, We were told that as a student of the University of Kassel, we have a contract with miro, whereby we should have access to one of the premium plans when registering with our university mail. Unfortunately, this was not the case when registering, this did not bother us any further. Unfortunately, one of our employees accidentally deleted one of our boards, because we do not have access to the paper basket with the Freeplan, we do not have the possibility to restore it. Therefore, I wanted to ask if you could activate us for the Premium Plan as agreed or at least restore the board? Thank you in advance for your help.Best regards 

Hey folks,we are using the kanban view on miro boards. Currently, our “Completed” column is getting larger and larger. How can I hide the completed tasks after a while?BestsChris 

I can't edit the team logo image in the education plan. Is editing impossible unless I disband the team?

As titled. It is extremely frustrating, because I am selecting text to move or edit it, but the auto zoom out makes the text small and illegible and I also have to zoom back in manually, often in the process lose the selection. It is also not accessibility friendly, too much sudden movement on the screen. I wish Miro has an option to disable these “automatic” features and just let users enjoy a steady display and have full control of zoom-level.

I have two linked, parallel challenges:I have been granted the educational plan on this email address. Because I needed to work urgently, minutes before I received the email about educational plan being approved, I clicked on the free plan.  I ultimately have one educational email address. however, there are two ‘addresses’ that both link to the one master address. (one is just letters; the other has my name in it). Now, I have two accounts - both email addresses however link to the same email address - but no educational plan (on either of them - despite being approved). Request: Is it possible to merge the accounts into one - and ensure that the educational plan applies? Thanks

Bonjour, Je suis ukrainienne et prof de français aux ukrainiens, j’ai entendu que vous proposiez l’abonnement gratuit, es-ce toujours d’actualité?  Merci d’avance, Cordialement, Margarita

I’ve received an email saying my education subscription is expiring and that“If you're still a part of an educational institute, apply here to extend your Educational Plan...”But that link sends me to a page with an error

Hello! Why do I continue getting a bill for two people if I deleted the second member long time ago??

HiI’m trying to buy a starter plan but the system keeps rejecting my payment method without any request going to my bank.Need help please!Abi

I created a prototype in Miro and shared to a client (as a guest, but with edit access) but he is unable to play it. Any ideas how to fix?  

Hi Miro team & community!I hope someone can help me with this issue.I was part of an Education team provided by a professor of my university, and I created several private boards within that team. Recently, the entire Education team was downgraded to a Free team, and since then I can no longer access any of my private boards. They don’t show up in my dashboard, drafts, or anywhere inside the team.I am still a member of the team, but the boards remain invisible, so I’m worried that they might be lost, although I assume they are just hidden due to Free team limitations.Since I was fairly new to Miro, I didn’t realize that the boards I created would be tied to the team rather than directly to my personal account. I genuinely thought they belonged to me individually, so the situation has caught me off guard.Is there any way to recover or restore access to my private boards?If it is necessary to switch to a Starter Plan or apply for an Educatio

Hi,my board was deleted and I can’t restore it even though I am the owner.Here is the link: https://miro.com/app/board/uXjVJ7JCLrE=/I urgently need this board for my bachelor project.Could you please restore it for me or re-enable access?

So here goes nothing—because honestly, I’m starting to believe this issue will never be resolved. I started using Miro as a collaborative tool, and on October 30, 2025, I paid for what was labelled as a “renewal” on the invoice I received. I thought I was all set. I even put a reminder in my calendar so I’d remember to cancel the subscription before the deadline.I used Miro a handful of times, and today I suddenly receive an invoice for 18 euros because some of my students apparently had “licenses.” Only now do I learn there’s an extra cost for that—something I was absolutely unaware of, largely because the subscription model is so ridiculously convoluted. At no point was it made clear that I’d be charged for every user who joins a virtual board I’m using in class.This feels completely unfair, and it should be stated very clearly from the very beginning. Right now, I’m incredibly frustrated with Miro and I definitely won’t be recommending it t

Dear Miro Support Team, My name is Kseniia, and I am an English teacher based in Ukraine. I use Miro for all my lessons and it has besome an incredibly useful tool in my teaching. I’m confident that upgrading my plan would help me improve the quality and interactivity of my lessons even further.I have recently learned that Ukrainians might be eligible for a free subscription and I was wondering what steps I should take to apply.Thank you in advance!Best wishes,Kseniia

Hello!I'm a Doctoral Student of Social Work and I have a presentation this Thursday and I created a Board for a closed Card Sort (4 Groups/12-20 Cards) as an activity during my presentation (7-9 classmates will share the board). Now that I've created the Board, I don't know what to do next. Can some help me with how to go about checking to see if will work properly. Initially, I thought that my classmates could sort their own card deck simultaneously on the same board, is this capable of being done or do they have to share the same deck of cards to sort? PLEASE HELP!!!

Hi! Recently i’ve tried to edit photo at my Miro board on iPad app. And I received ”cannot open adobe express” message. How can I solve it? 

I received an email to renew my educational account, but when I click the link I get an error message. How can I extend my educational account? I don't want to lose my boards on MIRO.!--endfragment>!--startfragment>

Hello! Please help me solve my problem: the keyboard doesn't appear when I type on Miro. It's only visible if I completely restart Miro.But as soon as I touch the screen with the stylus to write by hand instead of with my finger, the keyboard is no longer visible when I need to type. Can you tell me how to solve this problem?

I have the free version of smartsheet and am now trying to install the widget in Miro. Once it asks me to sign in to smartsheet, i receive an error message, saying that there is no user and i should try a different region. Anyone knows what to do?