Hi @Diana Tomina ,

Thanks for sharing! We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Customer Support Department!

I have same issue.

I “urgently” want to upgrade my free account to the consultant plan. 

So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:

“Sorry, your payment transaction has failed”

When I click again, I get: “Customer create failed”

Please help me!

I am having the exact same issue.  I’ve been trying to upgrade for over a month & keep getting the same message even after clearing all cache and restarting.  

@Kristie Lemauga - Are you able to try from a completely different device or network?

You could also try creating a whole new, paid team to see if that works. You can move boards there after and add additional team members if needed. 

I too cant upgrade my Free plan. When completing out the payment card details the “review” button doesnt work? 

I am unable to upgrade my plan. I have completed all details required & click on review button which gives the spinning waiting wheel & does not progress. As I don’t want to put my credit card details in again & was hoping there is a way to make sure the payment has not been accepted before I try again?

Hi @Michelle Heuer + @SD150 — thank you both for reaching out about this. Have you tried upgrading on a desktop computer vs. mobile device? We would suggest trying that first if you haven’t already; and any screenshots you can share of your environment will continue to help us troubleshoot this. We hope to have you up and running in a new plan soon!

I’m also unable to pay to upgrade my plan. I get this message:

It might be caused by the Postal Code being incorrect (all the other card details are correct). I’m using a corporate card and am not sure what postal code would be held against the card. Is there any way around this?

​@Stephen Fenwick - We have seen some combinations of details related to postal codes cause an issue in the past. I have converted your post into a support ticket.

While you wait to hear back from the support team, you could reply to the ticket confirmation email with the full billing address (but not the credit card details, of course), so the support team can start their investigation.