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How to contact tech support directly on the free plan

  • December 6, 2025
  • 2 replies
  • 14 views

I was using Miro's free trial. Miro attempted to bill me, but the transaction initially failed because my card limit was too low. A few days ago, I increased the limit, which allowed the payment to process. However, after being successfully billed, the business features I paid for have not been activated. 
Does anyone knows how to contact support directly?

2 replies

Robert Johnson
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  • Volunteer Community Moderator
  • December 6, 2025

@mambo italiano Once your paid plan is fully active, you open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

However, since you are reporting still being on a Free Plan, I will convert your post into a support ticket — you should receive an email confirmation of the ticket’s creation.


Hi. Thank you