[Resolved] Connecting lines over swimlanes immediately disappear

  • 24 November 2022
  • 22 replies
  • 761 views
M
Userlevel 2

This has just started happening - created a swimlane diagram and added a bunch of objects all interconnected just fine. Returned to it later and suddenly any time I tried to drag in a connecting line between two objects it immediately disappears. Only happens over the swimlanes. Swimlane diagram isn’t locked, cell resize auto or manual doesn’t make a difference. It still works to create a separate connecting line from scratch or duplication and drag it into place but obviously this is very slow. Any suggestions?

Edit: Tested in both Chrome and Edge, and with a cloned swimlane diagram, a new one created from a template or as an object from the Diagramming menu, it happens in all cases.

22 replies

M

I’ve recently started seeing this issue when drawing lines between AWS objects. If you try to draw a line from one AWS shape to another the line immediately disappears. Am seeing the issue across multiple boards. The issue only seems to occur when trying to add shapes/lines within AWS Groups. 

P

It seems to be any table, whether created by a template or not. Have opened a bug here:

https://help.miro.com/hc/en-us/requests/495843

The above link points to nowhere. Is this issue resolved ? I am still facing the issue with connecting lines getting distorted in a swimlane diagram.

M
Userlevel 2

Notified by the dev team that this issue has now been resolved, I’ve tested it and it works fine for me.

F

+1

S

+1

G

+1 would like to know when this is fixed.

J

 

Please +1 me when this is fixed

 

A

Same thing here 😞. Hope there’s a fix soon

Z

Same thing happening to me.  Jean’s workaround is effective, but I hope they fix it soon

I followed @Bruno Filipe Ferreira Soares suggestion and duplicated existing arrows from the board and that worked. Thanks, it was driving me nuts!!

 

 

D

same here :(

J

I followed @Bruno Filipe Ferreira Soares suggestion and duplicated existing arrows from the board and that worked. Thanks, it was driving me nuts!!

 

M
Userlevel 2

Hello Mark

I am having the same issue. Do you have any idea when this will be resolved?

Thanks a lot!

Olivier

Hi Oliver, as you’ll see above it’s a known bug and they’re working on it, beyond that I know as much as you do :) I don’t know if they’ll close my bug (linked above) when they resolve it but it might be worth watching that.

O

Hello Mark

I am having the same issue. Do you have any idea when this will be resolved?

Thanks a lot!

Olivier

M
Userlevel 2

Okay, apparently it’s known and they’re working on it:

 

Hey Mark, 

Thank you for the report!

I'm afraid that currently, there's a bug on our end that causes this behavior. The good news is that the team is already aware of the issue and is currently working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

We'll definitely keep you updated on the progress. Please, bear with us! 

Warm regards,

Alyona
Miro

M
Userlevel 2

It seems to be any table, whether created by a template or not. Have opened a bug here:

https://help.miro.com/hc/en-us/requests/495843

M
Userlevel 2

Created a brand new board, added a swimlane diagram and it still happens.

K

Yes, same things happening now for me even tho I am making from the template of swimlanes with connection lines...

Kiron Bondale
Userlevel 7
Badge +6

Sounds like it might be a bug then, @Bruno Filipe Ferreira Soares and @MarkHewitt.

One of you might want to open a support request with Miro to investigate this further: Submit a request – Miro Support & Help Center

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
B

I can confirm the exact same behavior started happening to me today with one swimlane diagram that I’ve been building.

 

One workaround I found so far was to drag the arrow from one of the boxes inside of the diagram to an empty space outside of the diagram. this will cause the arrow to not disappear. Then drag the arrow to the desired place inside your diagram and it will remain there. This workaround is allowing me to proceed with my work but it is rather annoying.

Kiron Bondale
Userlevel 7
Badge +6

@MarkHewitt -

Is this happening in just one board? Can you try creating a new test board with a bare bones swimlane diagram with three activity boxes and see if the behavior is reproducible there? 

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
M
Userlevel 2

Tested in both Chrome and Edge, same problem.

M
Userlevel 2

It’s happening with a cloned swimlane diagram or a new one created from template.

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