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Hi, I noticed during the last one week all my boards are very laggy and slow. It takes up to 5-6 seconds for the board to respond to an interaction. This is incredibly annoying and looking at the history of this issue - it appears it is quite a common problem. Please would you look into this and resolving it once and for all?

There is a systemic issue happening on the Miro app in my opinion. So much lagginess and delay, every action is click, wait, edit, wait...it’s so painful and has been like this for a couple of weeks now. 

Can someone at Miro confirm there is some kind of major fix coming? We love Miro when it works but we can’t continue like this. 


Thanks for chiming in @Petra Werhahn and @E.D.. Very sorry to hear about this experience.

I have passed along your comments to the performance team. In the mean time, did you have a look at the performance tips over at https://help.miro.com/hc/en-us/articles/360013588560-Board-performance-and-loading-issues?

The most important thing is this step:

If the performance issues persist with a new empty board, in incognito mode please get back to me!

(Small FYI: im off on vacation for 3 weeks, starting next week so I will make sure to ask a teammate to watch this space)

Cheers,
Mettin


Welcome back from vacation! Miro is working, but unusable if you want to type important stuff from your head here and there. I’m back to PureRef for now, quantum instant speed with 0 delay. 


Hello @Mettin,

thanks for the performance tip, will check it.

But today it seems to work in the app as usual. For now no problems :)

Have a nice vacation,

Petra


Hi @Mettin 
I’m having different problems with the Miro app, for ejample:

  • very slow reaction copy and paste a text box (3 second on average) having just one board open with less than 5 elements.
  • Very slow reacion when click to write text or select any element to edit
  • On long texts, there are withe moving characters all over the place that make very difficult to read it

I use Miro avery day. I started to notice these issues when Miro changed the layout and introduce new features, and it became worse with the new AI features.
Is Miro working in fixing the current problems? If not, I’m afraid I would need to find another app.

Thanks


Hey @Martin Malmer, your tone is coming across needlessly harsh for this community.

Especially putting quotes from @Mettin’s response and then adding disparaging remarks. it simply isn’t the way to go about resolving issues or make people want to listen to what you have to say.

Product teams are real human beings doing their damndest to bring their customers what they need with the resources they have available. Things break, and they will get fixed according to priority and resources. You will find things are no different with Figma and XD 🤷🏻‍♀️

Editing text etc. still works fine, it’s just more laggy than usual. Not perfect, but also not a burning house. So time to turn the fire alarms off.


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