Boards are very laggy and slow on desktop app and web app

  • 22 February 2023
  • 51 replies
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51 replies

@A G Are you able to share (duplicates?) of the boards by any chance?

i made a board with exapmles of shapes. There are ~700 shapes on this board and it is slow even now. It is called “Example for Mettin” in my account, but it seems that the sharing gives access to all the boards of the team at once :(

Hi!

Since a couple of days my Miro boards are also very slow. Moving an object or typing is taking several seconds to see the movement. This is with all the boards; even I make a clean new board and just draw one shape. This makes is not possible to work with Miro at the moment unfortunately.

I tried closing all other programs; different devices, but the problem remains the same.

Could you help me with this issue?

Thnx!

Hello @Mettin,

Same problem as E.D. since a few days. No way to work with shapes, other object types behave as usual. 

Tried everything I could think of: Closed boards to work only with one, created new board with only one shape, installed Miro app new (Mac Intel), …

Thanks,

Petra

 

 

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Hey @Brandon Lee!

Thanks for the input. We have performance on our radar and it is something we have multiple teams working on at the moment. Miro is a huge, complicated app so its not a flick of a switch unfortunately!

Sorry that I can’t be of more help at the moment. Just know we know and are working on it!

Cheers,
Mettin

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Seeing this today. Very slow to open. Link to login here to report the issue is broken/not loading.

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Thanks for chiming in @Petra Werhahn and @E.D.. Very sorry to hear about this experience.

I have passed along your comments to the performance team. In the mean time, did you have a look at the performance tips over at https://help.miro.com/hc/en-us/articles/360013588560-Board-performance-and-loading-issues?

The most important thing is this step:

If the performance issues persist with a new empty board, in incognito mode please get back to me!

(Small FYI: im off on vacation for 3 weeks, starting next week so I will make sure to ask a teammate to watch this space)

Cheers,
Mettin

Hello @Mettin,

thanks for the performance tip, will check it.

But today it seems to work in the app as usual. For now no problems :)

Have a nice vacation,

Petra

Hi @Mettin 
I’m having different problems with the Miro app, for ejample:

  • very slow reaction copy and paste a text box (3 second on average) having just one board open with less than 5 elements.
  • Very slow reacion when click to write text or select any element to edit
  • On long texts, there are withe moving characters all over the place that make very difficult to read it

I use Miro avery day. I started to notice these issues when Miro changed the layout and introduce new features, and it became worse with the new AI features.
Is Miro working in fixing the current problems? If not, I’m afraid I would need to find another app.

Thanks

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I can provide some general advice and possible solutions for dealing with such problems:

1. Check Your Internet Connection: Slow response times can sometimes be attributed to a poor internet connection. Ensure that you have a stable and reliable internet connection to minimize potential issues.

2. Clear Cache and Cookies: Cached data and cookies in your browser may sometimes cause performance issues. Clear your browser’s cache and cookies and try accessing Miro again.

3.Update Your Browser: Make sure you’re using the latest version of your preferred browser. Outdated browsers may not be optimized for the latest web applications.

4.Try Different Browsers: If the problem persists, try accessing Miro through different browsers to see if the issue is browser-specific.

5. Disable Browser Extensions: Some browser extensions may interfere with the functionality of web applications. Try disabling any extensions that might be affecting Miro’s performance.

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Hey @Martin Malmer, your tone is coming across needlessly harsh for this community.

Especially putting quotes from @Mettin’s response and then adding disparaging remarks. it simply isn’t the way to go about resolving issues or make people want to listen to what you have to say.

Product teams are real human beings doing their damndest to bring their customers what they need with the resources they have available. Things break, and they will get fixed according to priority and resources. You will find things are no different with Figma and XD 🤷🏻‍♀️

Editing text etc. still works fine, it’s just more laggy than usual. Not perfect, but also not a burning house. So time to turn the fire alarms off.

Welcome back from vacation! Miro is working, but unusable if you want to type important stuff from your head here and there. I’m back to PureRef for now, quantum instant speed with 0 delay. 

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There is a systemic issue happening on the Miro app in my opinion. So much lagginess and delay, every action is click, wait, edit, wait...it’s so painful and has been like this for a couple of weeks now. 

Can someone at Miro confirm there is some kind of major fix coming? We love Miro when it works but we can’t continue like this. 

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I wonder if the Miro Developers are doing something in the Background because I am noticing a distinct improvement today.

There is still lag starting and exiting Shapes and Text Object but there is no delay moving them around the Board.

Also, big improvement Panning and Zooming around the Board.

Huge Improvements to the performance… the only issue I continue to notice is committing a Text Box there is a negligible amount of lag Clicking Outside of the Text Box and the Miro Command Exiting. The lag is acceptable in my opinion.

Userlevel 3

Agree with all of the above - the lag is getting to the point of deal breaker for us. I’m an admin for >30 users and we’re going to have to start looking at alternatives.

One of the appealing things right out of the blocks was how agile and responsive Miro felt in the early days. That appears to have gone. It’s a real pity.
 

d.

I have the latest Miro update installed.
There is still a delay when entering/exiting text editing mode in shapes and sticky notes. Even in a new file:

It feels like 1s for shapes and 0.5s for sticky sheets.
 

In the process of drawing flow, such switches happen all the time, and it slows down both the drawing process and the thinking process a lot

 

Please fix this

@Boris Libeert

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Hey @Martin Malmer, your tone is coming across needlessly harsh for this community.

Especially putting quotes from @Mettin’s response and then adding disparaging remarks. it simply isn’t the way to go about resolving issues or make people want to listen to what you have to say.

Product teams are real human beings doing their damndest to bring their customers what they need with the resources they have available. Things break, and they will get fixed according to priority and resources. You will find things are no different with Figma and XD 🤷🏻‍♀️

Editing text etc. still works fine, it’s just more laggy than usual. Not perfect, but also not a burning house. So time to turn the fire alarms off.

I think it is a matter of opinion @Lucie A but my latest UX with Text Boxes is terrible. Waiting 2 up to 5 seconds between User Input and Miro Output is a far cry from my previous experience. I do think a User Bulletin could be issued to your Core Customers explaining the impact to performance so we can at least convey this to our own internal Users so they don’t freak out. I have to be candid, it is already difficult enough to onboard laggards and with the performance issues it gives them a reason to dismiss using Miro all together… which makes me sad because I come from the days of Realtime Board so I know what a game changer this Tool can be.

I want to emphasize I continue to support Miro and your Team and don’t want to sound like I am threatening to leave or explore new software.

Userlevel 3

Hey @Martin Malmer, your tone is coming across needlessly harsh for this community.

Especially putting quotes from @Mettin’s response and then adding disparaging remarks. it simply isn’t the way to go about resolving issues or make people want to listen to what you have to say.

Product teams are real human beings doing their damndest to bring their customers what they need with the resources they have available. Things break, and they will get fixed according to priority and resources. You will find things are no different with Figma and XD 🤷🏻‍♀️

Editing text etc. still works fine, it’s just more laggy than usual. Not perfect, but also not a burning house. So time to turn the fire alarms off.

I think it is a matter of opinion @Lucie A but my latest UX with Text Boxes is terrible. Waiting 2 up to 5 seconds between User Input and Miro Output is a far cry from my previous experience. I do think a User Bulletin could be issued to your Core Customers explaining the impact to performance so we can at least convey this to our own internal Users so they don’t freak out. I have to be candid, it is already difficult enough to onboard laggards and with the performance issues it gives them a reason to dismiss using Miro all together… which makes me sad because I come from the days of Realtime Board so I know what a game changer this Tool can be.

I want to emphasize I continue to support Miro and your Team and don’t want to sound like I am threatening to leave or explore new software.

Hey @Brandon Lee , yeah I can't deny it's been getting more and more laggy (and frustrating!) as time has gone by. And I'm predominantly a solo user, so I can imagine it's 10x more frustrating in your position having to navigate the lag with others. You have my condolences! 😅

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Yea the workflow become slightly faster but generally nothing have changed

Boards are still laggy af, especially text input in shapes

Can you do as much as give us latest stable version?

Or maybe testing your own updates with latest incredible features, like moving color menu to the left of pop-up board, which is purely a UI crime if you ask me

Is the ongoing issue receiving attention from the Miro team?

I too am encountering the same problems as other users who have described significant lags and delays when editing boards that were not present before. This issue started to occur just a few weeks ago, and despite following the standard troubleshooting steps, I have not seen any improvements. 

I am experiencing similar problems, at first thought it was my internet. Rather than lagging I have freezes (3 to 10 seconds).
I deal mostly with basic shapes with text inside, the boards are usually light, sometimes very light (only text and objects, no pdf, no images...) I share the board with only one person and I use a call outside of Miro (phone call or WhatsApp). But same symptoms appears when I prepare the board without anybody else invited.
My workflow has become :
Quadruple (to be sure) clicking in a shape /*start of the freeze/ writing a sentence + wait some time (trying to move around and click outside helplessly) /end of the freeze*/ => what I was writing appears magically, hopefully there’s no typo because if so I need to start again the whole thing. It takes from 4 to 10 seconds, which is awfully long. I use to be able to do 3 times what I now do on Miro.
The sad part is that I am supper happy I realized I can write while the thing is freezing (and maybe this detail can help the dev team)


Part of my workflow also became saying to my clients:
“Hmmm, I am really sorry but I cannot see right now what you wrote, I should be able to see it in a few seconds, Miro is a bit slow lately”
 

While I type during the freeze my client cannot see what I type, it appears at the same time for them and for me.

This is so painful…
I am/was a big advocate of Miro.
I really appreciated on a few occasions my contact with the team and the problem solving but this is a big problem and the  “cache and internet talks” feels a bit like user blaming while the problem is elsewhere.
It is more than a lag, it has become difficult to work and by itself make meetings stressful (when we deal with clients it is our image that suffers from the ,sadly now, poor quality of the tool we use). It is indeed now a deal breaker.
I know there are several Miro clones (which allow for board importing) and I would like to support Miro as much as possible (it being “the original”) but I just don’t know for how long I can endure this...

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Hi there.  Have posted elsewhere on this - now joining this thread. My team has been having troubles for the last week and a half.  Today seems a bit better - but that might be because it is Sunday night in the US, so there aren’t as many users on it.  

 

Today (Statutory Holiday across Canada) I noticed a slight improvement too.

Tolerable 1 second lag when starting Text or Shape Command.

However, committing the Text or Shape takes at least 3 seconds to exit.

Going back to edit takes up to 2 seconds to enter the Command and at least 3 seconds to exit.

No delay moving Text or Shape that have been added to the Board.

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Posted here last week or the week before. Still having awful issues on the desktop app. Have tried browser and it’s occasionally mildly better but lagginess remains. Seems strange to me that this Miro community exists but beyond some early responses along the lines of ‘clear your cache’ etc, there is no good response from anyone at Miro. 

I’ve really liked this platform since we jumped across from Mural 3 years ago but getting ready to leap again unless this seemingly systemic issue can be fixed.

Is anyone there? ​​​​​​

Here as well, even with rather small boards. I am using the desktop app and it takes sometimes 2-4 seconds to copy a shape.

Very annoying :(

Is this something the Miro team can confirm? Do you see any performance issues right now?

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I wonder if the Miro Developers are doing something in the Background because I am noticing a distinct improvement today.

There is still lag starting and exiting Shapes and Text Object but there is no delay moving them around the Board.

Also, big improvement Panning and Zooming around the Board.

Hello @Mettin 

Perhaps this will help. It seems that the slowdown can be associated either with the entire account, or with the parameters used by the shapes. I have a board with 6k elements. Transferring some of these elements causes another 1k board to lag.

My slowdown is associated exclusively with shapes. And only with the transition to their editing mode and exit from it.

Reproduced on mac m1 pro and on windows, web version and desktop version. But it does not slow down on android! There, the same slow board runs faster than the speed of light. Sticky notes work very fast everywhere.

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